How to Bank with CIBC

We'll help you manage your money from the comfort of your home

Do your banking online or on your mobile device, quickly and securely. We'll show you how.

Play video: How to register for CIBC Online Banking® and CIBC Mobile Banking® (1:20) | Transcript

How to get started with digital banking

Register once with CIBC Online Banking® or CIBC Mobile Banking®, and you can easily manage your everyday banking whenever you like.

Start banking on your computer

You’ll need a valid CIBC debit or credit card, and an email address. We'll ask you for a password — select one that's hard to guess.

How to use CIBC Online Banking

Bank on your tablet or smartphone

Once you're registered, you can have your money, our advice and added features within reach on the CIBC Mobile Banking App®.

How to use the CIBC Mobile Banking App

Your money is always protected

We use enhanced security measures, such as encryption, two-step verification and user authentication, so you can bank with confidence. Read our Digital Banking Guarantee.Opens a new window in your browser.

What you can do with digital banking

Check your balance, make account transfers

You're in control of your money, 24/7.

Pay your bills

It's easy to do. You can set up recurring payments too.

Use CIBC eDeposit®

Deposit a cheque with your mobile device — no ATM required.

Set up account alerts

Get transaction and fraud alerts, payment reminders and more.

Do more of your banking online or on your mobile device

Account information how-to guides

Switch to electronic statements

View up to 7 years of your account eStatements online and on your mobile device. You can save and print them, too.

How to reset your password

Find your account information

Order cheques online

Find your documents across our services

How to access your documents in My Documents

Get your credit score using the CIBC free credit score service^†

Create a void cheque

How to update your contact information

How to manage your marketing preferences

How to download a void cheque and set up direct deposit

How to manage and redeem rewards

Have other questions? Check out our how-to videos for everyday digital banking.

Check out our short how-to videos

How-to: Register for CIBC Online Banking® (0:47) | Transcript

Replace Your Lost or Stolen CIBC Credit Card with Online or Mobile Banking (1:45) | Transcript

Bank account how-to guides

Manage your account

Sign on to stop payments, update your information, set up pre-authorized payments, order cheques and more.

Set up direct deposit

Send money with Interac e-Transfer®

How to stop an Interac e-Transfer® payment

How to register for Interac e-Transfer® Autodeposit

Order foreign cash online

Send or receive a wire transfer

Send a CIBC Global Money Transfer™

How to cancel a bill payment

How to deposit a cheque

Check out our short how-to videos

How-to: Check your balances and make transfers (1:22) | Transcript

How-to: Pay a bill (1:36) | Transcript

Credit card how-to guides

Manage your credit card

Use smart digital features to activate your card, report a lost or stolen card, order a replacement and more.

Request a credit limit increase

Make large purchases more manageable with CIBC Pace It™

Pay with your points

Shop with your points

Send a CIBC Global Money Transfer^™

Lock and unlock your card

What to do if your card is lost or stolen

How to dispute a fraudulent credit card transaction

Check out our short how-to videos

How to: Activate a new or replacement credit card (1:20) | Transcript

How-to: Enroll for credit card transaction alerts (2:01) | Transcript

Mortgage how-to guides

Check your mortgage balance

Stay up to date at your convenience. Sign on to view your mortgage account details online or on the app.

Change mortgage payment detailsOpens a new window in your browser.

Make a mortgage prepaymentOpens a new window in your browser.

Bank accounts

Credit cards

Mortgages

Didn’t find what you were looking for?

Need some help with your banking? Use our convenient self-serve feature and get instructions by email.

digital BANKING How-to

We'll help you manage your money from the comfort of your home

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How to get started with digital banking

Start banking on your computer

Bank on your tablet or smartphone

Your money is always protected

What you can do with digital banking

Check your balance, make account transfers

Pay your bills

Use CIBC eDeposit®

Set up account alerts