Digital banking tutorials

How to register for CIBC Online Banking® and the CIBC Mobile Banking® App

Learn how to register online or on the mobile app and start banking digitally.
Demo screen 1: CIBC homepage. A pulsing animation highlights the "Register for online and mobile banking" link.
Demo screen 2: Registration page 1 of 4 with fields for card details. A pulsing animation highlights the "Continue" button.
Demo screen 3: Registration page 2a of 4 with contact method selection. A pulsing animation highlights the "Send code" button.
Demo screen 4: Registration page 2b of 4 with verification code input. A pulsing animation highlights the "Continue" button.
Demo screen 5: Registration page 3a of 4 with password creation input. A pulsing animation highlights the "Continue" button.
Demo screen 6: Registration page 3b of 4 with re-enter password input. A pulsing animation highlights the "Continue" button.
Demo screen 7: Registration page 4 of 4 with Electronic Access Agreement. A pulsing animation highlights the "Submit" button.
Demo screen 8: Confirmation page stating registration was successful. No pulsing animation.
Your progress 1 of

Step 1 : Let's get started on your web browser

Select the "Register for online and mobile banking" link in the demo to continue.

Once you've registered for Online Banking, you can use the same sign on details to sign on to the Mobile Banking App.

Step 2 : Enter your details

On the registration page, enter your card number, card expiry date and phone number on file.

When completed, select the "Continue" button.

Step 3 : Request your one-time verification code

Select your preferred contact method from the options, followed by the "Send code" button. You'll receive a phone call or text message with a one-time verification code.

Make sure you've signed on to CIBC Online Banking yourself and not through a link. Don't share one-time verification codes with anyone unless you've visited a CIBC Banking Centre or have called CIBC telephone banking and have been asked for a code.

For this demo, text message was selected as the preferred contact method.

Step 4 : Enter the code

In the field provided, enter your one-time verification code and select the "Continue" button.

Step 5 : Create your password

Enter a password that you'll use to sign on to CIBC Online Banking and the CIBC Mobile Banking App.

You'll need to follow the secure password requirements specified on-screen when creating your new password. Once you've entered the new password, select the "Continue" button.

Step 6 : Re-enter the password to confirm it

You'll be prompted to re-enter the password to confirm. Once you've entered the password twice and confirmed they match, select the "Continue" button.

Step 7 : Review and agree to the Electronic Access Agreement

You'll be prompted to review and confirm that you've read, understood and agree to the CIBC Electronic Access Agreement.

Once you've reviewed the agreement, select the checkbox to confirm your understanding and consent. When you're done, select the "Submit" button to continue.

Step 8 : Great job!

You've successfully registered for CIBC Online Banking and the CIBC Mobile Banking App.
Demo screen 1: CIBC homepage. A pulsing animation highlights the "Register for online and mobile banking" link.
Demo screen 2: Sign on page. A pulsing animation highlights the "Register now" link.
Demo screen 3: Registration page 1 of 4 with fields for card details. A pulsing animation highlights the "Continue" button.
Demo screen 4: Registration page 2a of 4 with contact method selection. A pulsing animation highlights the "Send code" button.
Demo screen 5: Registration page 2b of 4 with verification code input. A pulsing animation highlights the "Continue" button.
Demo screen 6: Registration page 3a of 4 with password creation input. A pulsing animation highlights the "Continue" button.
Demo screen 7: Registration page 3b of 4 with re-enter password input. A pulsing animation highlights the "Continue" button.
Demo screen 8: Registration page 4 of 4 with Electronic Access Agreement. A pulsing animation highlights the "Submit" button.
Demo screen 9: Confirmation page stating registration was successful. No pulsing animation.
Your progress 1 of

Step 1 : Let's get started on your web browser

Select the "Register for online and mobile banking" link in the demo to continue.

Once you've registered for Online Banking, you can use the same sign on details to sign on to the Mobile Banking App.

Step 2 : Select "Register now"

On the sign on page, select the "Register now" link to register for Online Banking or the mobile app.

Step 3 : Enter your details

On the registration page, enter your card number, card expiry date and phone number on file.

When completed, select the "Continue" button.

Step 4 : Request your one-time verification code

Select your preferred contact method from the options, followed by the "Send code" button. You'll receive a phone call or text message with a one-time verification code.

Make sure you've signed on to CIBC Online Banking yourself and not through a link. Don't share one-time verification codes with anyone unless you've visited a CIBC Banking Centre or have called CIBC telephone banking and have been asked for a code.

For this demo, text message was selected as the preferred contact method.

Step 5 : Enter the code

In the field provided, enter your one-time verification code and select the "Continue" button.

Step 6 : Create your password

Enter a password that you'll use to sign on to CIBC Online Banking and the CIBC Mobile Banking App.

You'll need to follow the secure password requirements specified on-screen when creating your new password. Once you've entered the new password, select the "Continue" button.

Step 7 : Re-enter the password to confirm it

You'll be prompted to re-enter the password to confirm. Once you've entered the password twice and confirmed they match, select the "Continue" button.

Step 8 : Review and agree to the Electronic Access Agreement

You'll be prompted to review and confirm that you've read, understood and agree to the CIBC Electronic Access Agreement.

Once you've reviewed the agreement, select the checkbox to confirm your understanding and consent. When you're done, select the "Submit" button to continue.

Step 9 : Great job!

You've successfully registered for CIBC Online Banking and the CIBC Mobile Banking App.
Demo screen 1: CIBC Mobile Banking App sign on screen. A pulsing animation highlights the "Not registered yet?" link.
Demo screen 2: Intermediary screen with "Sign on" and "Register" buttons. A pulsing animation highlights the "Register" button.
Demo screen 3: Registration page 1 of 4 with fields for card details. A pulsing animation highlights the "Card number" field.
Demo screen 4: Registration page 1 of 4 with fields for card details. A pulsing animation highlights the "Continue" button.
Demo screen 5: Registration page 2a of 4 with contact method selection. A pulsing animation highlights the "Send code" button.
Demo screen 6: Registration page 2b of 4 with verification code input. A pulsing animation highlights the "Continue" button.
Demo screen 7: Registration page 3a of 4 with password creation input. A pulsing animation highlights the "Continue" button.
Demo screen 8: Registration page 3b of 4 with re-enter password input. A pulsing animation highlights the "Continue" button.
Demo screen 9: Registration page 4a of 4 with Electronic Access Agreement. A pulsing animation highlights the confirmation checkbox.
Demo screen 10: Registration page 4b of 4 with Electronic Access Agreement. A pulsing animation highlights the "Submit" button.
Demo screen 11: Confirmation page stating registration was successful. No pulsing animation.
Your progress 1 of

Step 1 : Let's get started on the mobile app

Select the "Not registered yet?" link in the demo to continue.

Step 2 : Confirm you'd like to register

On the page, select the "Register" button.

Step 3 : Enter your details

On the registration page, enter your card number, card expiry date and phone number on file.

When completed, select the "Continue" button.

Step 4 : Confirm and continue

Once you've entered your details, select the "Continue" button.

Step 5 : Request your one-time verification code

Select your preferred contact method from the options, followed by the "Send code" button. You'll receive a phone call or text message with a one-time verification code.

Make sure you've signed on to CIBC Online Banking yourself and not through a link. Don't share one-time verification codes with anyone unless you've visited a CIBC Banking Centre or have called CIBC telephone banking and have been asked for a code.

For this demo, text message was selected as the preferred contact method.

Step 6 : Enter the code

In the field provided, enter your one-time verification code and select the "Continue" button.

Step 7 : Create your password

Enter a password that you'll use to sign on to CIBC Online Banking and the CIBC Mobile Banking App.

You'll need to follow the secure password requirements specified on-screen when creating your new password. Once you've entered the new password, select the "Continue" button.

Step 8 : Re-enter the password to confirm it

You'll be prompted to re-enter the password to confirm. Once you've entered the password twice and confirmed they match, select the "Continue" button.

Step 9 : Review and agree to the Electronic Access Agreement

You'll be prompted to review and confirm that you've read, understood and agree to the CIBC Electronic Access Agreement.

Once you've reviewed the agreement, select the checkbox to confirm your understanding and consent.

Step 10 : Confirm your consent by selecting "Submit"

When you're done reviewing the agreement, select the "Submit" button to continue.

Step 11 : Great job!

You've successfully registered for CIBC Online Banking and the CIBC Mobile Banking App.

Want an overview of all the steps?

For full instructions on how to register for CIBC Online Banking or the CIBC Mobile Banking App, check out the step-by-step process all in one place.

Keep your account more secure than ever

Fingerprint sign on

If your device supports fingerprint sign on, use the fingerprint reader to verify your identity and sign on to your accounts with one tap.

Two-step verification

Before you complete a transaction, we’ll send you a 6-digit code by text message, email or voice call. You’ll enter that code to complete the transaction.

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CIBC Online Banking®

Discover digital banking features that can help you bank easily online.

CIBC Mobile Banking® App

Stay connected to your finances on your mobile device, no matter where you are.

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