Chat up our virtual assistant around the clock

It’s available in English and French on all our digital banking platforms to answer your questions and complete everyday banking tasks 24 hours, 7 days a week.

How to navigate to our virtual assistant

How to find our virtual assistant in online banking

BOTTOM RIGHT CORNER

If you’re using a web browser to do your online banking, such as Chrome or Safari, you’ll spot the chat icon in the bottom right corner. The icon will remain in its spot even if you scroll or navigate away to another page. 

How to find our virtual assistant on our mobile app

IN THE SIDE NAVIGATION

Go to the side navigation on the app, scroll all the way down and select “Chat with us” to begin. 

TOP OF THE ACCOUNT PAGES

The chat icon to launch our virtual assistant is also available at the top right corner of all of your individual account summary pages.

THE CONTACT PAGE

Navigate to the “Contact us” page through the side menu and select “Start chatting.”

What our virtual assistant can do

Why you’ll love our virtual assistant

Smart

If it can’t help, it’ll transfer you to a Chat Specialist, available 7 am to midnight on weekdays and 9 am to 6 pm on weekends.

Easy to use

It’ll guide you through simple prompts even if you’re not sure how to word your questions.

Secure

It’ll protect your information at the same level as the rest our digital banking platform.

Start using our virtual assistant

Start banking online

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