How to find our virtual assistant in online banking
BOTTOM RIGHT CORNER
If you’re using a web browser to do your online banking, such as Chrome or Safari, you’ll spot the chat icon in the bottom right corner. The icon will remain in its spot even if you scroll or navigate away to another page.
How to find our virtual assistant on our mobile app
IN THE SIDE NAVIGATION
Go to the side navigation on the app, scroll all the way down and select “Chat with us” to begin.
TOP OF THE ACCOUNT PAGES
The chat icon to launch our virtual assistant is also available at the top right corner of all of your individual account summary pages.
THE CONTACT PAGE
Navigate to the “Contact us” page through the side menu and select “Start chatting.”
Please note: Multilanguage sites do not provide full access to all content on CIBC.com. The full CIBC website is available in English and French.