Use the mobile app. You can download the app for both Apple and Android operating systems
Call the number shown on the back of your card and follow the automated prompts to speak with a live agent
Yes. However, you should be aware that many restaurants and hotels factor in an automatic tip or other incidental expenses when authorizing your purchase transaction.
Advance bookings — Hotels and car rental agencies can place a hold on funds that may exceed your balance. However, use of your card for settlement of a final amount will be treated as a normal purchase.
Places that could require a tip or extra charge — Certain merchants, including restaurants and hair salons, may add an additional 20% to the purchase amount prior to authorization of the transaction. This puts a hold on the full amount of the transaction. Although this is normal, it means you will not have use of the funds until the hold is released or it may exceed the balance available on your card and lead to a decline of the transaction.
The CIBC Air Canada AC conversion Visa Prepaid Card is protected by advanced chip and PIN technology to minimize fraud and theft. It also comes with Emergency Card Replacement Service, Emergency Cash Service and Protection from unauthorized use of cards or account information.
All fees related to your card are provided to you in the terms and conditions.
Please note: Multilanguage sites do not provide full access to all content on CIBC.com. The full CIBC website is available in English and French.