Cookies contain data collected from websites that you visit and are stored in the form of a small text file in your browser. Cookies, like pixels, beacons, and web analytic services, provide us with information about your activity on our mobile apps, website and third-party sites and apps. When we refer to "cookies" in this policy, this includes these similar technologies. Cookies save your preferences for a specific website and make browsing online easier. They can also show you relevant CIBC ads on our mobile apps, website and third-party websites or apps. These technologies collect information about how you use our website or apps, like your browsing activity and which pages you visit, information about your interests and preferences, location, and technical information about the device, operating system, and web browser you use.
The information these technologies collect helps us to operate, improve and protect our website and apps. Some of these technologies may also help us authenticate you. We, and third parties we permit, may use these tools to track which of our ads you interact with on our website and on the websites or other platforms of companies who help us advertise. We may use this information for analytics and reporting, to learn more about how you interact with us, and promote our products and services. These technologies may also be used to help us make automated, real-time decisions regarding the security of our website and apps to help us prevent fraud and other unauthorized activities.
What are cookies used for?
Strictly necessary cookies
These cookies are necessary for the operation and protection of our website and mobile app. They are turned on by default and cannot be turned off in our systems. They are usually only set in response to actions made by you, such as setting your privacy preferences, signing on, filling in forms or selecting your language. You can set your browser or device to block or alert you about these cookies, but some parts of the website or mobile app may not function.
Analytics and measurement platform leveraged for forensic investigations and other platform business and operational performance.
Adobe Experience Platform
Customer experience management personalization and user experiences.
Tag Management System to deliver integrations and digital experiences.
Provides security and fraud prevention and site advanced acceleration.
Genesys - Bold Chat
Live chat and customer engagement business solution.
AI-Powered Customer Service Chatbots
Surveys to capture client opinions and measures user satisfaction on specific topics.
Service that enables traffic management to the web applications.
Stores and manages your cookie management preferences.
Provides Cybersecurity Risk Management through enhanced authentication, identity verification and fraud decisioning.
These cookies allow our website and mobile app to remember the choices you make, like remembering your choice of language. They allow us to tailor the website to your preferences and provide enhanced functionality. Without these cookies, your experience may be impacted and certain functionalities may not be available. They may be set by us or by third-party providers whose services we have added to our pages.
Tailor and personalize user experiences based on past visits, interactions, preferences, etc.
These cookies tell us how you use the website and mobile app and help us to improve their performance. For example, these cookies allow us to count the number of visitors to our website and understand how visitors move around when using it. This helps us to improve how our website and mobile app work, by ensuring that users can quickly find what they are looking for.
Measures the quality of client experiences across our websites and apps.
Measures and reports on user activity on websites, web and mobile apps.
These cookies may be set through our website and mobile app by our advertising partners. They may be used by those partners to build a profile of your interests and show you relevant content and advertisements on other websites. Without these cookies, you will still see advertisements, but they may be less relevant to you.
Adobe Audience Manager
Online profiling for targeted marketing and experiences.
Cookies are used for market and user research.
Track user behavior, site conversions, web traffic, and other metrics.
Unique identifier for track viewing of videos and to display targeted advertising.
Social media and content sharing cookies
These cookies are set by third-party social media platforms that have been integrated into our website and mobile app. For example, a cookie placed on a website by YouTube to track the number of views of an embedded video is a social media cookie. Social media cookies allow us to provide you with content that we feel may be relevant to you. Without these cookies, you may not be able to use or view these sharing tools.
Currently there are no social media and content sharing third party cookies being utilized by CIBC.
How do I manage my cookie preferences?
You can control and manage cookies in various ways. Keep in mind that removing or disabling cookies may impact your user experience and parts of this website may no longer be fully functional. This may also prevent us from providing you with certain services.
Additionally, the browser you use allows you to review cookies and control how they are used. You can configure your browser to accept or delete cookies, either for specific ones or for all cookies. You can also set your browser to ensure it refuses all cookies or have it request your consent every time a cookie is sent to your device. However, these settings could have an impact on your user experience with our online services.
To find out how to manage cookies on popular browsers, you can visit the following pages:
AdChoices is a self-regulatory program that provides Canadians with greater transparency and control over the interest-based advertising they receive. It also lets them opt out of interest-based advertising from participating companies online or on their mobile device.
To learn more about this program, visit DAAC AdChoices Opens in a new window.. Here, you can opt out of data collection and use for interest-based advertising by companies participating in the AdChoices program (including CIBC) by using the Opt-Out Tool they provide. If you opt out of interest-based advertising, you may still get CIBC advertising, but it won’t be personalized.
App and device settings
If you have one of our mobile apps, the ability to access certain personal information can be managed through your device settings and the app’s settings. Your device support will have instructions for how to manage these permissions.
We use Google Analytics to better understand your use of our website. Google Analytics collects information on user behaviour on our website, which includes how many times a user visits our website, what pages they visit, and where they were referred from. Advertising identifiers for mobile devices are also collected. Google may use the data collected for its own purposes, including to contextualize and personalize the ads of its own advertising network.
We use Facebook Pixel to better understand your use of our website. Facebook Pixel collects information on user behaviour on our website, which includes how many times a user visits our website, what pages they visit, and where they were referred from. Facebook (including its owner, Meta), uses the data collected through cookies to track and examine the use of the website, to prepare reports on its activities, and share them with other Facebook services. Advertising identifiers for mobile devices (such as Android and iOS Advertising Identifiers) are also collected. Facebook may provide us with information associated with your Facebook account, such as your likes, location and age. Facebook may use the data collected on the websites to contextualize and personalize the ads on its own advertising network.
If you delete your browser cookies, you’ll need to opt out again.
Please note that blocking cookies or opting out of ad customization will not eliminate all CIBC advertising in digital channels. Instead, CIBC advertising will not be customized for you and may be less relevant.
CIBC does not manage, and is not responsible for, the digital marketing and cookie practices of third-parties, for example, third-party websites linked to or from CIBC's websites or mobile apps.