Over 1,100 branches and 3,800 bank machines across Canada offer the banking services you need.

  Chat with us

Chat agents are available Monday to Friday from 9:00 am to 10:00 pm, Saturday and Sunday from 9:00 am to 6:00 pm ET.

All chat agents are currently busy.

  Call us

Full-service telephone banking 24 hours a day, 7 days a week.

For general banking inquiries, call
1-800-465-2422 or 1-888-337-2422 (for service in French)

For Mobile Banking customer support, call
1-877-433-1902

For credit card services, call
1-800-465-4653

Other phone numbers

  Write to us

Are you a CIBC Online Banking customer?

Sign on to send a secure email

Are you sure you want to delete this saved card number?

Are you sure you want to delete this saved card number?

We're sorry, CIBC Online Banking is currently unavailable. We apologize for any inconvenience. Full-service banking is available 24 hours at 1-888-872-2422.
Not a CIBC Online Banking customer?

Send us a regular email

Please do not include any confidential information in your message (such as account numbers or credit card numbers).


Helping you with your concern or complaint

Read our process for resolving your complaints.

Client care