How often can I send money?
You can use the service as often as you like. You can send a maximum of $9,999 Canadian in total, per 24-hour period.
What do I need to send money?
• Enough funds in your accounts
• The recipient's address, bank name and bank account number
• The reason for the transfer
Do I need to be a CIBC client to send money?
Yes, you need a CIBC chequing, savings or personal line of credit account to send a CIBC Global Money Transfer.
What information do I need to provide about my recipient?
Here’s what you need to provide:
• The recipient’s bank account number
• The official name and location of the recipient’s bank, including country, city, province or state, postal code or area code
How long will it take for funds to reach my recipient?
Typically, the recipient will receive the funds within 1-3 business days.
What does my recipient need to do to receive the funds?
If you gave us the correct information, the funds will be deposited directly into the recipient’s account.
Will my recipient have to pay any fees?
The recipient’s bank may charge a fee, but CIBC does not.
Is there a fee for sending a CIBC Global Money Transfer?
We give CIBC Global Money Transfers to all of our clients free of fees. Standard foreign exchange rates apply. A Global Money Transfer counts towards your allowable transaction limit. Bank account transaction fees may apply.
In what currency will my recipient receive the funds?
Your recipient will receive the funds in his or her local currency. Some countries may convert the funds into a different currency; conversion fees may apply. Your recipient can confirm the currency with their bank.
How is the foreign exchange conversion calculated on my transaction?
CIBC’s rates are based on live inter-bank foreign exchange rates for all Global Money Transfers. You’ll receive accurate, real-time pricing every time you send money.
If I send money to a recipient regularly, will I have to re-enter their information every time?
No, your recipient’s information will be saved in your CIBC Online Banking profile and history.
Will the money I send arrive safely?
Yes. If you gave us the correct information, the funds will arrive safely.
How can I check the status of my transfer?
Sign on to Online Banking or Mobile Banking and go to the Transfer Status page to check the status of your money transfers.
• If a transfer shows as "Pending," the funds have not yet been sent to the recipient
• If a transfer shows as "Completed," the funds have been sent to the recipient
How can I get more help?
For more help with Global Money Transfers, call CIBC at 1-866-330-7344, 24 hours a day, 7 days a week.