A woman demonstrating a task on a mobile phone to an older man

How can I make sure I'll get my money back?

Follow a few simple guidelines and we’ll help you recover anything you’ve lost.

What to do

  • Select a password that is hard to guess. If your account uses security questions, make sure the answers are hard to guess as well
  • Set a password on any device you use for banking, like your phone, computer or tablet
  • Review your bank statements often, and let us know right away if there’s a mistake
  • Help us with any investigation into improper access to your accounts

What not to do

  • Don’t keep copies of your passwords stored on any device you use for CIBC Online Banking or CIBC Mobile Banking
  • Don’t share your passwords (or security question answers, if your account uses them) with anyone
  • Don’t use Online Banking on any computer that isn’t running up-to-date anti-virus/anti-spyware software and a firewall

For more information, read our Electronic Access Agreement and other agreements for your accounts, products and services. The guarantee is governed by the terms of these agreements.

Think you've been a victim of fraud? Let's get in touch.


 Describe the fraudulent incident

 Attach or include any fraudulent emails you received or anti-virus/anti-spyware scan logs

CIBC Everyday Banking

 1-888-872-2422Opens your phone app.

CIBC Investor's Edge

 1-800-567-3343Opens your phone app.

CIBC Imperial Investor Service

Contact your Financial Advisor or call

 1-800-661-7494 Opens your phone app.

Private and Investment Counsel

Contact your Investment Advisor

CIBC Wood Gundy

Contact your investment advisor or call clients relations at

 1-800-563-3193Opens your phone app.