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It’s simple: if you’ve been a victim of fraud, and you’ve met all of your responsibilities, we promise to return 100% of the money you’ve lost from your CIBC accounts.
Follow a few simple do’s and don'ts, and we’ll help you recover anything you’ve lost.
For more information, read our Electronic Access Agreement and other agreements for your accounts, products and services. The guarantee is governed by the terms of these agreements.
Describe the fraudulent incident
Attach or include any fraudulent emails you
received or anti-virus/anti-spyware scan logs
CIBC Digital Banking and Imperial Service
CIBC Investor's Edge and IIS
Private and Investment Counsel
Contact your Investment Advisor
CIBC Wood Gundy
Contact your investment advisor or call clients relations at 1-800-563-3193
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