Don't share your CIBC Online Banking® password or PIN with anyone. Giving your password or PIN to another person or company places your finances and privacy at risk.

If you think someone knows your password, change it right away.

Change your password regularly and use a different password than you use for other websites. Make it difficult for others to guess your password by using a combination of letters and numbers.

Never share your card number or password with another party or website other than CIBC. We'll never send you an email requesting this information.

Guidelines for changing your password

Things to consider

  • Most passwords must be between 8 to 32 characters
  • Create long passwords that include a combination of uppercase and lowercase letters, numbers and special characters
  • CIBC passwords are case sensitive
  • Choose a password that's hard to guess

Things to avoid

  • Changing your password on a public computer such as in a library or internet cafe
  • Creating passwords that include your name or a close relative's name 
  • Creating passwords that include numbers containing personal information such as your birth date, telephone number, or address
  • Creating passwords that include your CIBC account number or card number

Direct deposit and CIBC Online Banking

You can arrange with your employer to have your salary deposited directly to your CIBC account so you can prevent lost or stolen cheques. With CIBC Online Banking, you can also set up recurring transfers and payments from your CIBC account so that your payments are made automatically.

Secure online banking and investing

When you sign on to your CIBC banking and investment accounts, your access is secure. You can check your balances, transfer funds and pay bills quickly and safely. Your activity is monitored, which includes displaying your last sign on, enhancing your security and helping protect your financial information. 

Session timeout

Your online session will end after a period of inactivity to help protect your security. You'll be prompted to sign on again if you need to continue to access your accounts. Always sign off when you're done. If you're using a computer that isn't your own, clear your browser's cache and close the browser window.

Shop with Verified by Visa*

Verified by Visa protects your CIBC Visa credit card with a password. Once you set up your password, you'll be prompted to enter the password when you use your CIBC Visa credit card to make purchases at participating online retailers.

Check for the lock icon

Before you enter personal information on a website, make sure there is a lock icon. Check your browser for a closed lock that indicates your connection is secure.

Review privacy policies on other websites

CIBC websites provide links to other websites that aren't operated by CIBC or governed by CIBC's Privacy Policy or security standards. If you visit one of these websites, review their privacy and security policies before you enter personal information. 

Use a firewall

Most computers connected to the internet are vulnerable to security attacks, as DSL and cable modem connections have an "always on" capability. Using a personal firewall can help protect your computer. Personal firewalls can be software, hardware or both. These firewalls create a barrier to attacks to keep your computer secure.

Microsoft Windows and Apple MacOS X both include automatically activated firewalls. If you’re not sure if your system has an activated firewall, go to the appropriate site below to learn more.

Microsoft Windows Opens in a new window.

Apple MacOS Opens in a new window.

Install security updates

Most personal computers use the Microsoft Windows or Apple MacOS operating systems. The makers of these systems regularly issue security updates to protect against new and emerging threats.

Download and install security updates regularly or configure your operating system to automatically check for new updates.

Windows: Download the latest Microsoft Windows update. Visit Windows to learn more Opens in a new window. .
MacOS X: Choose "Software Update" from the Apple menu.

Practice safe computing

With CIBC Online Banking, you can manage almost all of your everyday banking, anywhere you have internet access, using your laptop or a trusted computer terminal.

Important tips to protect yourself online

  • When you're travelling, always use a trusted computer whenever possible
  • Receive one-time verification codes on your phone by setting up push notifications
  • Never leave your computer unattended once you've signed on to CIBC Online Banking
  • After completing your transactions, ensure that you sign out of CIBC Online Banking, clear your cache and close your browser
  • If you're using an older version of an internet browser, we recommend that you upgrade to the most recent browser release

Clear your browser's cache

If you use a public or shared computer to access CIBC Online Banking, it's important that you sign off when you're finished. Once you've signed off, you should clear the browser's cache. The cache maintains a copy of web pages that have been viewed recently.

Windows: For instructions on how to clear the cache on Microsoft Edge and Firefox for Windows, refer to the "Tools" menu.

MacOS: For instructions on how to clear the cache on Firefox, refer to the "Firefox" menu; for Apple Safari, refer to the "Safari" menu. 

Learn more about account safety

Find out more about our guarantee, how you’re protected and what your responsibilities are.

Learn how to recognize the signs of fraud and what we do to help keep you safe. 

Discover how our two-step verification protects you with an added layer of security.

Think you've been a victim of fraud? Let us know.