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Bank with confidence, no matter where you are. We’re committed to keeping you and your banking information safe. Discover how we protect you from fraud, and how you can protect yourself.
It's our guarantee that, so long as you've done your part, we'll get you back any money you've lost due to fraud.
Fraud can come in many ways, from phony email messages to cheque scams. Learn how to spot a scam, view recent fraud alerts, and report any fraud you think you’ve come across.
Not all messages that claim to be from CIBC are from us. Digital fraud can come in many forms, such as emails and texts that look like they’re from legitimate sources. Learn what to look for.
We’re constantly improving how you can bank safely and securely – but the first line of defense starts with you. Get expert advice, tips and more ways to keep you and your information safe from fraudsters.
Understand how your data is used on non-CIBC apps and how you can protect yourself when you sign up.
In-person authentication is a banking centre security process that protects you and your finances against fraud.
Voice verification is a security feature that helps us identify you by your voice and unique voice pattern. This protects you from fraud and provides faster verification.
Interac® verification service
With security and privacy at its core, the Interac verification service app can help you share personal information with peace of mind.
Describe the fraudulent incident
Attach or include any fraudulent emails you received or anti-virus or anti-spyware scan logs
1-888-872-2422Opens your phone app.
Email UsOpens your email app.
1-800-465-4653Opens your phone app.
1-800-567-3343Opens your phone app.
Contact your Investment Advisor
Contact your investment advisor or call clients relations at
1-800-563-3193Opens your phone app.
You can use internet telephony options, like Skype, to call any CIBC toll-free phone number.
Please note: Multilanguage sites do not provide full access to all content on CIBC.com. The full CIBC website is available in English and French.