Trust the sound of your voice to help protect you from fraud. Bank faster and securely with voice verification.
Your voice is one of a kind
Just like your fingerprint, it's secure and unique to you.
Help protect against fraud
Your voice has its own unique characteristics. With voice verification technology, your voice is used to help protect you from fraud in real time.
Use your voice for security verification
The voice verification feature is simple to use and is no charge to you. You may not need to use PINs, passwords or answer any security questions.
Save time with faster verification
When you call us, we'll use voice verification to verify your identity as you speak so we can help you faster, easier and more securely.
Voice verification is on the way
This security feature will gradually be rolled out by fall 2021.
We can set you up in 3 easy steps. You can also opt out of voice verification for the purpose of verifying your identity any time you want.
You must be 13 or over to enrol. In Quebec, you must be 14 or over to enrol.
Step 1: As we roll out this feature, we may offer to enrol you
We'll identify you and confirm your eligibility.
Step 2: Set up your voice verification
We'll guide you through the process. Your natural speech will help us enrol you.
Step 3: Use your voice to verify yourself when speaking to us
You’re all set. Using your voice makes it quick and easy.
Your voice verification questions answered
We understand your concern and treat your data with respect. We use the same recording for voice verification as we use for quality assurance and training purposes. The recording is stored as a mathematical representation of your voice so it only works with our system. Rest assured, no one else can use it to reverse-engineer your voice.
To better protect you and your accounts, there may be instances when we need more information. In these cases, we rely on more methods to identify you.
Voice verification is very reliable. However, if the feature fails to work, we can use other methods to identify you.
Yes, voice verification works even if you have a cold. If something severely affects your voice, we can use other verification methods to identify you.
You can opt out from voice verification at any time for verification purposes. Just call us at 1-800-465-2422 Opens your phone app.. We'll take care of the rest. We'll continue to use your voice to protect you and your identity against fraud.
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