Trust the sound of your voice to help protect you from fraud. Bank faster and securely with voice verification.
Your voice is one of a kind
Just like your fingerprint, it's secure and unique to you.
Help protect against fraud
Your voice has its own unique characteristics. With voice verification technology, your voice is used to help protect you from fraud in real time.
Use your voice for identity verification
The voice verification feature is simple to use and is provided at no charge to you. You may not need to use PINs, passwords or answer any security questions.
Save time with faster verification
When you call us, we'll use voice verification to verify your identity as you speak so we can help you faster, easier and more securely.
Voice verification is here
We can set you up in 3 easy steps. You can also opt out of voice verification for the purpose of verifying your identity any time you want.
You must be 13 or over to enrol. In Quebec, you must be 14 or over to enrol.
Step 1: As you call our Contact Centres, we may provide you with the opportunity to enrol.
We’ll verify your identity and confirm your eligibility.
Step 2: Set up your voice verification
We'll guide you through the process. Your natural speech will help us enrol you.
Step 3: Your voice will be used to verify your identity when you speak to us
You’re all set. Using your voice makes the process of verifying your identity quick and easy.
Your voice verification questions answered
If you choose to enrol, we use a recording of your conversation with our agent to generate a unique numerical representation of your voice. This is also known as a “voiceprint”. Just like your fingerprint, a voiceprint is unique to each individual and can’t be easily mimicked.
Then, whenever you call us again, our system will automatically match your voice against the voiceprint to verify your identity. This feature helps us keep you and your banking information safe and saves you time when verifying your identity. Rest assured, no one else can use your voiceprint outside our system or use it to recreate a recording of your voice.
To better protect you and your accounts, there may be instances when we need more information to verify your identity. In these cases, we rely on other methods to identify you, including asking you security questions.
Voice verification is very reliable. However, if for some reason we cannot use your voiceprint to verify your identity, we can use other methods to identify you, including sending you a one-time verification code.
Yes, voice verification works even if you have a cold. If for some reason your voice is severely affected, we can use other verification methods to identify you, including sending you a one-time verification code.
Our agents will inform you of the voice verification enrollment process. This enrollment is optional. CIBC will create your voiceprint only when consent is obtained.