Your voice is one of a kind

Just like your fingerprint, it's secure and unique to you.

Help protect against fraud

Your voice has its own unique characteristics. With voice verification technology, your voice is used to help protect you from fraud in real time.

Use your voice for security verification

The voice verification feature is simple to use and is no charge to you. You may not need to use PINs, passwords or answer any security questions.

Save time with faster verification

When you call us, we'll use voice verification to verify your identity as you speak so we can help you faster, easier and more securely.

Voice verification is on the way

This security feature will gradually be rolled out by fall 2021.

We can set you up in 3 easy steps. You can also opt out of voice verification for the purpose of verifying your identity any time you want.


You must be 13 or over to enrol. In Quebec, you must be 14 or over to enrol. 

Step 1: As we roll out this feature, we may offer to enrol you

We'll identify you and confirm your eligibility.


Step 2: Set up your voice verification

We'll guide you through the process. Your natural speech will help us enrol you.


Step 3: Use your voice to verify yourself when speaking to us

You’re all set. Using your voice makes it quick and easy.

Your voice verification questions answered