Accessibility at CIBC

CIBC is committed to meeting the accessibility needs of persons with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equal opportunity. Our approach is to promote an accessible environment in order to reduce or remove barriers to enhance access for all.


We will communicate with you in a manner that takes your specific needs into account.

Select from our available channels to learn more about accessible banking options.

Online Services

We help facilitate your use of our site and optimize your CIBC Online Banking experience.

Telephone Services

A variety of CIBC Telephone Banking services are available to you, including Relay and TTY contact options for both your CIBC accounts and CIBC Visa* cards.

Bank Machine Services

Available audio and visual customization options will enhance your experience at many of our CIBC Instant Teller® locations.

Branch Services

Many features are available in branch facilities that provide barrier-free access to our customers across the country.

Braille and Large Print Materials

We provide Braille and Large Print options for statements and cheques, as well as card sleeves to help you read the information on your CIBC credit, debit and Smart prepaid cards.


MagnusCards is a free app that helps people with cognitive disabilities thrive and gain independence.

Career Opportunities

Information on career options at CIBC and how CIBC encourages their employees to reach their full career potential.

Feedback and Complaints

We take your feedback seriously, and are committed to doing everything we can to resolve your concern or complaint. If you need to share your concern with us, visit this page.