Accessibility Quick Links
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We’re committed to meeting the needs of our clients with disabilities in a manner consistent with the principles of independence, dignity, integration and equal opportunity.
Making sure our financial products and services are accessible to all our clients is of utmost importance to us.
Learn more about the services we offer to clients with disabilities.
If you’re partially or fully blind or low vision, your banking experience can be seamless.
Learn more about visual disabilities
If you have a motor disability or use a mobility device, you can bank in a way that works for you.
Learn more about mobility and dexterity disabilities
If you have an auditory or speech disability, you can use our services easily.
Learn more about auditory and speech disabilities
If you’re neurodivergent or have a cognitive disability, we want to make sure you have the resources you need to do your banking.
Learn more about cognitive disabilities
We’re committed to promoting mental health awareness and supporting our team members’ mental wellbeing.
Learn more about mental health
We’re committed to creating an accessible environment and experiences for all our clients and team members with disabilities.
This plan outlines our strategy to prevent and remove barriers to accessibility.
CIBC’s Accessibility Plan
This policy communicates our approach to promoting an accessible environment.
CIBC’s Accessible Customer Service Policy (PDF, 115 KB) Opens in a new window.
CIBC follows the Web Content Accessibility Guidelines (WCAG) provided by the W3C, the primary governing body of the internet, to make sure our website is accessible to all.
WCAG 2 Overview Opens in a new window.
We’re committed to supporting our communities by creating access to opportunities and removing barriers to ambition for the next generation of leaders.
If you’re interested in a career at CIBC, we’re serious about helping you reach your full potential. This is why we designed our recruitment process with diversity in mind.
If you’d like to learn about working for CIBC, visit our career site. If you need accommodations for your application or interview, you’ll be able to request this as part of the application process.
We embrace the diversity that makes each of us unique. Learn more about our bank’s commitment to inclusion.
Have questions, concerns or complaints? Reach out to us.
Meet with us Opens in a new window.
Find an ATM or banking centre Opens in a new window.
Let us know your complaints
Call us at 1-800-465-2422 Opens your phone app. or 1-800-465-7401 Opens your phone app.
We also accept and support both IP Relay (web-enabled message device) calls and Video Relay calls from Canada Video Relay Service (Canada VRS).
Please note: Multilanguage sites do not provide full access to all content on CIBC.com. The full CIBC website is available in English and French.