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Resolving Your Complaints
We take your feedback seriously, and are committed to doing everything we can to resolve your concern or complaint. Help us understand the issue by using the following steps:
Step 1: Talk to us
Our team is here to help. Let our representatives know how we can assist you. You can speak to someone at your branch, or by calling Telephone Banking at 1-800-465-CIBC (2422).
Step 2: Is there more we can do?
If our team in the branches, or at Telephone Banking weren't able to help, raise your concern with our Client Care office. There are a couple of ways to reach out:
Step 3: Contact the CIBC Ombudsman's office
If CIBC Client Care is unable to resolve your concern, you can also contact the CIBC Ombudsman. Learn more
To take the matter outside of CIBC, please see the listing for Independent Consumer Support Agencies.
CIBC Customer Care FAQs
- Why does the bank place a hold on my deposits to my personal accounts?
- What do I do if I have unauthorized withdrawals from my account?
- Why was my foreign currency deposit charged back to my Canadian dollar account at a different rate?
- What does granting a Power of Attorney to someone mean regarding my bank accounts and what are the Attorney's obligations?
- Does a Power of Attorney I grant over my CIBC accounts need to be on a CIBC form?
Read the Annual Report
Our Service Commitment to You
- Resolving Your Complaints
- Independent Support Agencies
- For Business Customers
- Voluntary Codes of Conduct