Resolving Your Complaints
We take your feedback seriously, and are committed to doing everything we can to resolve your concern or complaint. Help us understand the issue by using the following steps:
Step 1: Talk to us
Our team is here to help. Let our representatives know how we can assist you. You can speak to someone at your branch, or by calling Telephone Banking at 1-800-465-CIBC (2422).
Step 2: Is there more we can do?
If our team in the branches, or at Telephone Banking weren't able to help, raise your concern with our Client Care office. There are a couple of ways to reach out: