How we'll resolve your complaint:

Our team members will help resolve your complaint and make things right as quickly as possible. Please select the CIBC line of business your product or service is associated with.

If you're not sure where to direct your complaint, we've provided descriptions of our lines of business

CIBC Personal and Business Banking Services

Submit a complaint about personal or business banking products or services such as bank accounts, credit cards, mortgages, loans or the services of a personal or business banking representative.

CIBC Imperial Service

Submit a complaint about personalized financial planning or the services of a CIBC Imperial Service financial advisor.

Select another line of business:

  • My advisor’s line of business:
  • CIBC Asset Management
  • CIBC Capital Markets
  • CIBC Commercial Banking
  • CIBC Imperial Investor Service
  • CIBC Investor’s Edge
  • CIBC Private Banking
  • CIBC Private Investment Counsel
  • CIBC Securities Inc.
  • CIBC Trust
  • CIBC Wood Gundy

Frequently asked questions

Download the full brochure for more details