Let us help make it right!

If there is something we can be doing better, we want to hear about it.

Resolving Your Complaints

We take your feedback seriously, and are committed to doing everything we can to resolve your concern or complaint. Help us understand the issue by using the following steps:

Step 1: Talk to us

Our team is here to help. Let our representatives know how we can assist you. You can speak to someone at your branch, or by calling Telephone Banking at 1-800-465-CIBC (2422)Opens your phone app.

Step 2: Is there more we can do?

If our team in the branches, or at Telephone Banking weren't able to help, raise your concern with our Client Care office. There are a couple of ways to reach out:

Phone

Opens your phone app 1-800-465-2255Opens your phone app.

(follow the prompts and enter your card number and password, or press "0" to speak with an agent)

Fax

1-877-861-7801

Mail

CIBC Client Care
PO Box 15,Station A
Toronto, ON M5W 1A2

Online

Email to Client Care

Step 3: Contact the CIBC Ombudsman's office

If CIBC Client Care is unable to resolve your concern, you can also contact the CIBC Ombudsman. Learn more

To take the matter outside of CIBC, please see the listing for Independent Consumer Support Agencies.

CIBC Customer Care FAQs

Why does the bank place a hold on my deposits to my personal accounts?Opens a new window in your browser.

What do I do if I have unauthorized withdrawals from my account?Opens a new window in your browser.

Why was my foreign currency deposit charged back to my Canadian dollar account at a different rate?Opens a new window in your browser.

What does granting a Power of Attorney to someone mean regarding my bank accounts and what are the Attorney's obligations?Opens a new window in your browser.

Does a Power of Attorney I grant over my CIBC accounts need to be on a CIBC form?Opens a new window in your browser.