Resolving Your Complaints

We take your feedback seriously, and are committed to doing everything we can to resolve your concern or complaint. Help us understand the issue by using the following steps:

Step 1: Talk to us

Our team is here to help. Let our representatives know how we can assist you. You can speak to someone at your branch, or by calling Telephone Banking at 1-800-465-CIBC (2422).

Step 2: Is there more we can do?

If our team in the branches, or at Telephone Banking weren't able to help, raise your concern with our Client Care office. There are a couple of ways to reach out:

Phone 1-800-465-2255
(follow the prompts and enter your card number and password, or press "0" to speak with an agent)
Fax 1-877-861-7801
CIBC Client Care
PO Box 15,Station A
Toronto, ON M5W 1A2

Step 3: Contact the CIBC Ombudsman's office

If CIBC Client Care is unable to resolve your concern, you can also contact the CIBC Ombudsman. Learn more

To take the matter outside of CIBC, please see the listing for Independent Consumer Support Agencies.