Contact Centre Careers

Find a career where you can flex your customer service skills

We’re a team of ambitious problem solvers. We learn from the diverse experiences of our team members and challenge each other to go the extra mile. If this sounds like you, let’s talk.

Where do you see yourself?

Driven people like you make each client experience incredible.

Customer service contact centre representative – cards

Customer Service Contact Centre Representatives deepen client relationships by resolving their credit card issues, identifying financial opportunities, and providing personalized credit card solutions over the phone.

Dispute and credit representative

Dispute and Credit Representatives respond to incoming inquiries or requests from CIBC credit card holders. They resolve client disputes over the phone and educate them on dispute handling process.

Financial services representative – inbound

Inbound Financial Services Representatives help clients to manage their day-to-day banking over the phone. They focus on issue resolution, recommend banking products that make their banking easier or more affordable, and they set up clients with alternate ways to do banking in the digital world.

Outbound financial services representative

Outbound Financial Services Representatives reach out to CIBC clients over the phone to suggest new and existing financial services products that will help them reach their financial goals. They share knowledge of products and promotional campaigns with clients.

Chat and social media specialist

Chat Specialists respond to client emails and online chats to find solution for their digital inquiries. They also respond to all chat, Facebook, and Twitter posts and comments when CIBC and Simplii Financial are tagged or mentioned. Their goal is to help find a solution for potential clients and existing clients.

Simplii personal banking representative

Simplii Personal Banking Representatives assist clients over the phone with questions or requests related to their banking needs. They deepen relationships, resolve issues and identify opportunities to match them with the right solutions that will enable their financial success.

What’s in it for you?

Work with great people, earn a competitive wage and get these benefits and perks.

Inclusive and supportive culture

Flexible hours

Employee banking offer

Wellbeing resources

Stories from our team

“We are a fun bunch! I’m very blessed to have great leadership, always putting themselves out there for us and being that shield for the team, and I really appreciate that. There’s a lot of bonding on our team, and we are like a small family.”

More about Ju Sie Opens in a dialog.

“My senior leadership pushed me and helped get the word out that I was able to do this kind of work. CIBC has provided me all the tools that were needed to do my job. Whatever I needed, they got me.”

More about Ron Opens in a dialog.

“The biggest thing for me that I keep top of mind is that the person you’re talking to has struggles and families and a life just like you. Keeping all that in mind drives the empathy, allowing us to do what’s best and have those sometimes lifechanging conversations.”

More about Robin Opens in a dialog.