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Find a career where you identify clients’ ambitions and offer personalized solutions
Join us as we strive to make banking the best part of our clients’ days. We aim to create stronger relationships with our clients and we need driven people like you to help us.
What's in it for you? Explore the benefits of our Contact Centre jobs
Where do you see yourself? Find your ideal Contact Centre job
Driven people like you at our call centres make each client experience incredible. We’re hiring for the following positions and more:
Customer service contact centre representative – cards
Deepen client relationships by resolving their credit card issues, identifying financial opportunities and providing personalized credit card solutions over the phone.
Dispute and credit representative
Respond to incoming inquiries or requests from CIBC credit card holders. Resolve client disputes over the phone and educate them on dispute handling process.
Financial services representative – inbound
Help clients manage their day-to-day banking over the phone. Focus on issue resolution, recommend banking products and set up clients with alternate ways to bank in the digital world.
Outbound financial services representative
Reach out to CIBC clients over the phone to suggest new and existing financial services products that will help them reach their financial goals. Share knowledge of products and promotional campaigns with clients.
Chat and social media specialist
Respond to client emails and online chats to find solutions for their digital inquiries. Also respond to chat and social media posts and comments when CIBC and Simplii Financial are tagged or mentioned.
Simplii personal banking representative
Assist clients over the phone with questions or requests related to their banking needs. Deepen relationships, resolve issues and identify opportunities to match clients with the right solutions that will enable their financial success.
Stories from our Contact Centre team members
Discover how Robert made his career ambitions a reality as a Contact Centre employee. From a frontline representative to a senior manager, Robert has continued to grow in his role.
Carlos has been working with clients for over 14 years on the Contact Centre team. Discover how he builds relationships and provides meaningful support every day.
Other careers you may be interested in
Learn more about hiring opportunities available across our teams.
