1 Ipsos Financial Service Excellence awards (formerly Best Banking Awards) are based on ongoing quarterly Customer Service Index (CSI) survey results.
Sample size for the total 2020 CSI program year ended with the September 2020 survey wave was 48,284 completed surveys yielding 73,601 financial institution ratings nationally.
Sample size for the total 2019 CSI program year ended with the September 2019 survey wave was 47,746 completed surveys yielding 72,463 financial institution ratings nationally.
Sample size for the total 2018 CSI program year ended with the September 2018 survey wave was 49,732 completed surveys yielding 75,334 financial institution ratings nationally.
Sample size for the total 2017 CSI program year that ended in August 2017 was 47,813 completed surveys yielding 68,744 financial institution ratings nationally.
2 Largest banks in Canada measured by deposits.
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