Our Service Commitment to You

Our commitment to you

At CIBC, we’re committed to giving you the best possible service whenever and however you bank with us.

As we build an enduring relationship with you to help make your ambitions reality, our Service Commitment explains what you can expect from us. We feel privileged to serve you and we strive to show it every day.

Holding everyone accountable to you
From the Client Service Representative at your banking centre or business centre, to our President and CEO — everyone at CIBC stands behind our Service Commitment. It is through our Service Commitment that we build your trust and confidence.

Talking openly with you
When you do business at CIBC, you can expect us to be open and transparent. We’ll also be open and transparent when we write to you — we work to make sure we write our documents in plain language, to make them clear and easy to understand.

Candidly explaining our service fees
We’ll explain the rates, terms and conditions for our products and services clearly, including the fees.

Our service fees are based on three principles:

  1. Simple to understand.
  2. Reflect our commitment to deliver options and value.
  3. Provide you with choices to reduce or eliminate certain fees.

Your privacy is important to us

At CIBC, protecting the privacy and confidentiality of your personal information is a top priority for our team and an integral part of our Service Commitment to you.

Voluntary codes of conduct and public commitments
As part of our Service Commitment to you, CIBC has adopted a number of voluntary codes of conduct and public commitments. You can expect that we will observe these codes and commitments when you do business with CIBC.

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