Submit an appeal to the CCAO

If you feel that your complaint has not been resolved after speaking to a CIBC Client Care Representative, then complete this form to escalate your complaint to the Client Complaint Appeals Office.

Please provide details relevant to your concern or complaint in the message field. To help us resolve this in a timely manner, be sure to include your contact information in the spaces below.

If you are including confidential financial or personal information, we will contact you by phone in order to protect your privacy.

Contact information

First name

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Last name

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Phone number and area code

Enter your phone number and the area code without using spaces.

Extension (optional)

Enter your extension using only numbers.

Email address (optional)

Enter a valid email address in the format email@example.com.

Postal code (optional)

Enter your postal code in the proper format using only letters and numbers, like this: A1A 1A1.

Complaint information

8-digit case number

Enter your 8-digit case number without using spaces.

Your message to the CCAO

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