Step 1: Voice your complaint

Speak with your advisor, relationship manager or other CIBC team member.

Find an advisor Opens in a new window.

Call the CIBC Imperial Service Contact Centre.

1-888-839-7298 Opens your phone app.

Our staff is available Monday to Friday, 8:00 am to 10:00 pm ET and Saturday, 9:00 am to 5:00 pm ET.