Services
Interpreters and captioning
CIBC has a list of approved American Sign Language (ASL) and Langue des Signes Québécoise (LSQ) interpreters.
If you need an interpreter, please mention it in the notes section of the form when you book a meeting. We’ll arrange an interpreter subject to their availability.
Please bear in mind that most of our sign language vendors require advance notice for bookings.
We also enlist the help of Communication Access Realtime Translation (CART) captioning services to meet the needs of our clients with auditory disabilities.
Relay calls
A Relay, IP Relay or Video Relay call is a call you make to a third party who will help you with your CIBC Telephone Banking transactions or information requests.
CIBC accepts calls from any relay provider, including Canada Video Relay Service.
Alternative forms of communication
If you prefer to connect via a messaging platform, use our virtual assistant to answer your banking questions online. If it can’t help, it will transfer you to a Chat Specialist, available 7:00 am to 12:00 am ET on weekdays and 9:00 am to 6:00 pm ET on weekends.
Teletypewriter (TTY)
Our dedicated phone line is a secure way for clients with auditory disabilities to contact us. TTY is available for account maintenance requests and transactions.
TTY users can access banking functions and general information about us by calling 1-800-465-7401 Opens your phone app..
If you have any questions about your CIBC credit card, the TTY number is 1-877-331-3338 Opens your phone app..
Service animals and support persons
We’re happy to accommodate a support person or service animal when you access our services, whether you choose to visit our premises, schedule a video call, or talk to us over the phone.
Services for other disabilities
Vision
Pain
Mobility
Mental health
Neurodiversity
Memory
Developmental
Contact us
Call us for credit card issues at 1-800-465-4653 Opens your phone app. or 1-877-331-3338 for teletype devices (TTY). Opens your phone app. (TTY)
We also accept and support both IP Relay (web-enabled message device) calls and Video Relay calls from Canada Video Relay Service (Canada VRS).