Accessibility Quick Links
Credit and debit card sleeves
CIBC offers Braille or large print card sleeves to help you identify the cards in your wallet and read key information on them. The sleeves provide the card name, card number and expiry date in Braille or large print.
Request card sleeves free of charge for any CIBC card by calling us:
- For credit card sleeves, call 1-800-465-4653 Opens your phone app.
- For debit card sleeves, call 1-800-465-2422 Opens your phone app.
CIBC ATMs meet our “access for all” requirements at almost every banking centre and at a growing number of non-branch locations.
“Access for all” ATMs let you use your own headphones to hear private voice instructions for your transaction.
You can also choose to blank out the screen while using the ATM, so no one can see your information.
Statements and cheques
Get Braille or large print statements for your CIBC deposit accounts and Visa* accounts. To request an accessible statement format, visit any CIBC Banking Centre. Or you can call CIBC Telephone Banking at 1-800-465-2422 Opens your phone app. or 1-800-465-7401 for teletype devices (TTY). Opens your phone app. (TTY).
Braille and large print statements are free of charge for any CIBC account. They include the same information as a standard statement. When you receive Braille and large print statements, you also receive a standard print statement in the mail.
Braille Grade 1 and Grade 2 statements for your CIBC deposit accounts and Visa* accounts are available by request.
Large print statements are also available for your CIBC deposit accounts and Visa* accounts by request. Large print statements are printed in a 16-point Verdana font, as per industry and Canadian Government standards.
Large print cheques are also available upon request. Order them the same way as standard cheques — online, by phone or in a banking centre.
To make our website accessible to all our clients, we follow the Web Content Accessibility Guidelines (WCAG) provided by the W3C, the primary governing body of the internet.
Our website supports screen readers. If you’re using older software, we suggest you upgrade to the latest version to ensure compatibility with the features on our site.
Our web pages include these accessibility features:
- Keyboard shortcut options for navigation without a mouse
- Quick access links to skip to main page content and to main navigation
- Navigation by headings
You can browse our website using a variety of browsers for MS Windows and MacOS.
Service animals and support persons
We’re happy to accommodate a support person or service animal when you visit our premises and access our services.
Registered Disability Savings Plan (RDSP)
Call us at 1-800-465-2422 Opens your phone app. or 1-800-465-7401 Opens your phone app.
We also accept and support both IP Relay (web-enabled message device) calls and Video Relay calls from Canada Video Relay Service (Canada VRS).