Services
Plain language
We’re continuing our efforts to use plain language in our writing wherever possible, with a focus on simple wording and clear instructions.
While this work remains ongoing across our bank, we continue to make sure that our clients have access to any information they need.
Service animals and support persons
We’re happy to accommodate a support person or service animal when you access our services, whether you choose to visit our premises, schedule a video call, or talk to us over the phone.
Everyday banking how-to guides
Learn how to use our digital features through a straightforward series of instructions. Check out our video series, or have the information sent directly to your email.
Partnership with Magnusmode
How it works
The app features digital card decks that offer step-by-step visual and written instructions for various tasks.
The CIBC Card Decks focus on teaching skills related to banking and money management.
Topics include how to deposit a cheque, how to pay a bill and how to withdraw money from a bank machine.
Is MagnusCards for you?
Anyone can use MagnusCards. The app is especially helpful for neurodivergent individuals, those with developmental disabilities, or those just learning how to bank.
Download the app:
For more information, visit the magnusmode.com/magnuscards/ Opens a new window.
Services for other disabilities
Vision
Pain
Mobility
Mental health
d/Deaf and Hearing
Neurodiversity
Memory
Contact us
Call us for credit card issues at 1-800-465-4653 Opens your phone app. or 1-877-331-3338 for teletype devices (TTY). Opens your phone app. (TTY)
We also accept and support both IP Relay (web-enabled message device) calls and Video Relay calls from Canada Video Relay Service (Canada VRS).