CIBC email instructions

Need some help with your banking? Select a topic and we’ll email instructions to you.


  • Acceptable ID
  • Account transfers: One-time and recurring
  • Alerts: Subscribe, update, unsubscribe
  • Apple Pay®
  • CIBC US: Open a Smart Account
  • Book a meeting
  • Change your personal information
  • Change your statement preferences
  • Check your account balance
  • CIBC eDeposit
  • CRA direct deposit
  • Credit cards: Reset your ATM PIN
  • Credit cards: CreditSmart Spend Alert
  • Credit cards: Dispute a transaction
  • Credit cards: Redeem Dividend points
  • Credit cards: Register for Aventura Visa Privilege benefits and CIBC Rewards
  • Credit cards: Register for Priority Pass — MasterCard
  • Credit cards: Register for Priority Pass — Visa
  • Credit cards: Account details in online and mobile banking
  • Credit cards: Add an alert
  • Credit cards: Change your statement preferences
  • Credit cards: Dispute a transaction using Digital Dispute Centre
  • Credit cards: Lock and unlock
  • Credit cards: Redeem Aventura Points
  • Credit cards: Register for Online Banking
  • Credit cards: Register online for the Aventura Rewards Program
  • Credit cards: Replace damaged card
  • Credit cards: Request additional cardholder
  • Credit cards: Request credit limit increase
  • Credit cards: Transfer your balance
  • Credit Score
  • Debit card: Reset your ATM PIN
  • Delete a bill payment
  • Digital Cart instructions
  • Global Money Transfer (GMT)
  • Google Pay
  • Interac e-Transfer®
  • Interac e-Transfer®: Reclaim and deposit a payment
  • Bill payments: Register, delete a payee, set up recurring payments
  • Mortgage tips
  • New digital user
  • Online Banking: Reset your password
  • Online Banking: Contribute to your RRSP
  • Online Banking: Contribute to your TFSA
  • Online Banking: Withdraw from your TFSA
  • Order cheques
  • Order foreign cash
  • Order precious metals
  • Overdraft protection: Change fee type
  • Pay a bill: Pilot
  • PPS or SI Mutual Fund: Change your statement preferences
  • PPS or SI Mutual Fund: eStatement terms and conditions
  • Pre-authorized debit payment form
  • Register for Online Banking: Debit and credit cards
  • Samsung Pay
  • SecureKey sign-in partners
  • Smart Plus Account conversion
  • Stop payment
  • Telephone Banking
  • Transfer between U.S. and Canadian funds
  • Wire transfer