Services
Access to CIBC Banking Centres
Every banking centre is a part of our commitment to accessibility. We build new banking centres to be accessible from day one, including parking facilities, in-branch ATMs, vestibule access and counter height.
Since 2006, we’ve committed nearly $1 million per year to enhance accessibility of existing banking centres. Projects include installing door operators and ramps, washroom upgrades and site improvements to address parking and other issues.
Filter your search on our CIBC banking locations page to find accessible banking centres and/or accessible parking spaces.
Audio-access ATMs
At CIBC, our ATMs are designed to be accessible.
With our accessible ATMs, you can plug in your own headphones to hear private audio instructions throughout your transaction.
For most of our ATMs, you can also choose to blank the screen while using the ATM, so others can’t see your information.
Alternative forms of communication
If you prefer to connect via a messaging platform, use our virtual assistant to answer your banking questions online. If it can’t help, it will transfer you to a Chat Specialist, available 7:00 am to 12:00 am ET on weekdays and 9:00 am to 6:00 pm ET on weekends.
Service animals and support persons
We’re happy to accommodate a support person or service animal when you access our services, whether you choose to visit our premises, schedule a video call, or talk to us over the phone.
Assistive devices
You are welcome to use personal assistive devices while accessing our services or facilities. If a device raises safety concerns or cannot be readily accommodated, we will work with you to explore alternative ways to provide access.
Making banking more comfortable
To improve your banking experience, we have seating options available in the lobbies of most banking centres.
Registered Disability Savings Plan (RDSP)
Services for other disabilities
Vision
Pain
Mental health
d/Deaf and hard of hearing
Neurodiversity
Memory
Developmental
Contact us
Call us for credit card issues at 1-800-465-4653 Opens your phone app. or 1-877-331-3338 for teletype devices (TTY). Opens your phone app. (TTY)
We also accept and support both IP Relay (web-enabled message device) calls and Video Relay calls from Canada Video Relay Service (Canada VRS).