Browser requirements

Security starts with your web browser. When you access CIBC Online Banking®, CIBC checks your browser to ensure that it meets our minimum requirements. You can protect yourself online by using an up-to-date browser with the most recent security updates.

To ensure the security of CIBC Online Banking, CIBC supports browsers that use 128-bit encryption.

You also need to have JavaScript enabled on your browser to use CIBC websites. We use JavaScript to make our websites easier to use.

The following is a list of the latest supported operating systems:

  • Microsoft Windows
  • Mac OS X

Desktop browser requirements

Select one of the links below if you need to update your browser to the latest versions of:

Windows 7 and 8.1 = Version 11
Windows 10 = Microsoft Edge
Note: IE version specified above aren’t in compatible mode.
Windows and Mac 10.14 = Version 62
Mac 10.12 = Version 10 and Version 11
Mac 10.13 = Version 11
Mac 10.14 = Version 12
Windows 10 and Mac 10.14 = Version 69

Mobile browser requirements

To ensure the security of CIBC Mobile Banking®, CIBC supports the following browsers:

  • Safari Mobile (e.g. iPhone, iPad)
    • iOS 12
    • iOS 11
    • iOS 10
    • iOS 9
  • Chrome for Mobile (e.g. Android smartphones, tablets)
    • Android 9
    • Android 8
    • Android 7
    • Android 6
  • Internet Explorer
    • Windows Phone 10.x
  • BlackBerry 10 OS Browser
    • BBOS 10

Native app requirements

CIBC Mobile Banking is supported on the following Mobile Operating Systems:

  • iOS 7, iOS 8
  • BlackBerry 10 OS

Contact Us

For information on specific sites:

CIBC Online Banking

CIBC Mobile Banking

CIBC Investor's Edge

CIBC Imperial Service

  • Call 1-800-661-7494

CIBC Wood Gundy

  • Contact your Investment Advisor
  • Or call Client Relations at 1-800-563-3193

CIBC Private Investment Counsel

  • Call your Investment Counsellor