Browser requirements

Security starts with your web browser. When you access CIBC Online Banking®, CIBC checks your browser to ensure that it meets our minimum requirements. You can protect yourself online by using an up-to-date browser with the most recent security updates.

To ensure the security of CIBC Online Banking, CIBC supports browsers that use 128-bit encryption.

You also need to have JavaScript enabled on your browser to use CIBC websites. We use JavaScript to make our websites easier to use.

The following is a list of the latest supported operating systems:

  • Microsoft Windows
  • Mac OS X

Desktop browser requirements

Select one of the links below if you need to update your browser to the latest versions of:

Windows 10 = Microsoft Edge
Note: IE version specified above aren’t in compatible mode.
Windows and Mac 10.15 = Newest version
Mac 10.15 = Newest version
Windows and Mac 10.15 = Newest version

Mobile browser requirements

To ensure the security of CIBC Mobile Banking®, CIBC supports the following browsers:

  • Safari Mobile (e.g. iPhone, iPad)
    • iOS 13
  • Chrome for Mobile (e.g. Android smartphones, tablets)
    • Android 10
    • Android 9

Native app requirements

CIBC Mobile Banking is supported on the following Mobile Operating Systems:

  • iOS 11, iOS 12, iOS 13, iOS 14
  • Android 6, Android 7, Android 8, Android 9, Android 10, Android 11

Contact Us

For information on specific sites:

CIBC Online Banking

CIBC Mobile Banking

CIBC Investor's Edge

CIBC Imperial Service

  • Call 1-800-661-7494

CIBC Wood Gundy

  • Contact your Investment Advisor
  • Or call Client Relations at 1-800-563-3193

CIBC Private Investment Counsel

  • Call your Investment Counsellor