Identity fraud

Contact us if someone has stolen your personal information.

 1-800-465-2422 Opens your phone app.

Email and website fraud

Contact us if you think you may have been a victim of fraud (email fraud, text message fraud, phishing, spyware). If you email us, describe the incident and include any fraudulent emails you've received or your anti-virus or anti-spyware scan logs.


 1-888-872-2422 Opens your phone app.

Debit card fraud

Contact us if there's unauthorized activity in your account or your debit card has been compromised. 

 1-800-465-2422 Opens your phone app.

Credit card fraud

Contact us if there's unauthorized activity in your account or your credit card has been compromised. 

 1-800-465-4653 Opens your phone app.

CIBC Investor's Edge and Imperial Investor Service

Contact us if there's suspicious activity in your account(s). 

 1-800-567-3343 Opens your phone app.

CIBC Wood Gundy

Contact your investment advisor or call Client Relations if there's suspicious activity in your account. 

 1-800-387-2979 Opens your phone app.

Our promise for your money

Fraud and scams

Contact us if there's suspicious or unauthorized activity on your account(s). Have your debit card ready when you call us.

 1-800-663-4575 Opens your phone app.

Fraud and scams

If you notice anything suspicious or detect any unauthorized activity on your account(s), contact your relationship manager right away.

You can also call the Business Contact Centre and select option 1 from the menu.

 1-800-500-6316 Opens your phone app.

Follow these tips to help keep your personal and account information safe

Place a fraud alert on your file by contacting a credit reporting agency, such as Equifax Opens in a new window. and Transunion Opens in a new window.

Continue to review your account activity and personal information to ensure they're accurate and to report any unauthorized changes or transactions.

Check email and telephone message forwarding and redirect settings to ensure there are no rules that you didn't set. 

Contact your phone provider if you can't make calls or send texts on your device, or if you've been notified that your number has been activated on another device. 

Learn how to stay safe from scams

Protect yourself

Protect your business