Accessibility Quick Links
Personal banking
Identity fraud
Contact us if someone has stolen your personal information or if you have received any suspicious request that may contain a phishing link or spyware.
Email and website fraud
Email us if you have received a fraudulent email or text message with a phishing link or spyware. If you email us, describe the incident and attach any fraudulent emails you've received.
Email us Opens your email app.
This email address is only to report and share any fraudulent text messages or emails. All other fraud-related inquiries should be called in using the following phone number.
Debit card fraud
Contact us if there's unauthorized activity in your account or your debit card has been compromised.
To lock your debit card, visit Protect your wallet from debit card fraud.
Credit card fraud
Contact us if there's unauthorized activity in your account or your credit card has been compromised. To lock your credit card, visit Protect your wallet from credit card fraud.
CIBC Investor's Edge and Imperial Investor Service
Contact us if there's suspicious activity in your account(s).
CIBC Wood Gundy
Contact your investment advisor or call Client Relations if there's suspicious activity in your account.
Our promise for your money
Business banking
Fraud and scams
Contact us if there's suspicious or unauthorized activity on your account(s). Have your debit card ready when you call us.
Opens your email app.Email us Opens your email app.
This email address is only to report and share any fraudulent text messages or emails. All other fraud-related inquiries should be called in using the following phone number.
Commercial banking
Fraud and scams
If you notice anything suspicious or detect any unauthorized activity on your account(s), contact your relationship manager right away.
You can also call the Business Contact Centre and select option 1 from the menu.
Email us Opens your email app.
This email address is only to report and share any fraudulent text messages or emails. All other fraud-related inquiries should be called in using the following phone number.
Follow these tips to help keep your personal and account information safe
Place a fraud alert on your file by contacting a credit reporting agency, such as Equifax Opens in a new window. and Transunion Opens in a new window..
Continue to review your account activity and personal information each month to ensure they're accurate and to report any unauthorized changes or transactions.
Check email and telephone message forwarding and redirect settings to ensure there are no rules that you didn't set.
Contact your phone provider if you can't make calls or send texts on your device, or if you've been notified that your number has been activated on another device.
