Phone and voicemail




Make unique and difficult passwords that only you know and are hard to guess. Passwords shouldn't contain personal information.

Use different passwords for your accounts. Don't save them on your device or write them down. Learn how to reset your password.

Use alerts on your bank accounts and credit cards to monitor your account activity. Follow our steps to set up alerts.

Your history should only consist of transactions you've made or authorized. If you don't recognize a transaction, let us know right away.

Going paperless can reduce the risk of identity theft while making it easy to review your history. Use our guide to switch to eStatements.

Send money instantly or deposit money directly into your account. Otherwise, create unique, one-time security questions and answers.

Be alert when navigating websites or responding to emails and texts. Don't click on suspicious links and attachments.

If you receive a message asking for immediate action and don't know the sender, look out for spelling mistakes or threatening language.

Install antiviral software on your computer and learn more about port protection for your SIM from your mobile service provider.

The Little Black Book of Scams Opens in a new window.

Download the Canadian Competition Bureau's guide to scams in 8 different languages.

Canadian Bankers Association Opens in a new window.

Read about the latest news and trends in fraud awareness and prevention.

Canada Revenue Agency (CRA) Opens in a new window.

Spot and avoid scams that could exploit your tax and personal information.

Canadian Anti-Fraud Centre Opens in a new window.

Report fraud when it happens and track the latest data on fraud happening in Canada.

Business banking fraud (PDF, 935 KB) Opens in a new window.

Discover common types of fraud that target small- to medium-sized businesses.

Protect yourself from identity theft (PDF, 50 KB) Opens in a new window.

Keep your personal information safe and recognize the signs of a scam targeting your identity.