As banking technology evolves, it's important to maintain the security of your accounts and information. Follow our best practices on a regular basis to help protect your money and information.
Keep your passwords and PINs safe
Make unique and difficult passwords that only you know and are hard to guess. Passwords shouldn't contain personal information.
Change your passwords regularly
Use different passwords for your accounts. Don't save them on your device or write them down. Learn how to reset your password.
Set transaction alerts for your accounts
Use alerts on your bank accounts and credit cards to monitor your account activity. Follow our steps to set up alerts.
Review your account statements often
Your history should only consist of transactions you've made or authorized. If you don't recognize a transaction, let us know right away.
Sign up for eStatements
Going paperless can reduce the risk of identity theft while making it easy to review your history. Use our guide to switch to eStatements.
Use direct deposit and Autodeposit
Send money instantly or deposit money directly into your account. Otherwise, create unique, one-time security questions and answers.
Don't provide your personal information
Be alert when navigating websites or responding to emails and texts. Don't click on suspicious links and attachments.
Don't respond to urgent requests
If you receive a message asking for immediate action and don't know the sender, look out for spelling mistakes or threatening language.
Protect your devices
Install antiviral software on your computer and learn more about port protection for your SIM from your mobile service provider.
Our promise for your money
If you've been affected by fraud and have met your responsibilities to keep your accounts safe, we'll help you get your money back. To learn more about the security guidelines for your accounts, review our Digital Banking Guarantee.
Please note: Multilanguage sites do not provide full access to all content on CIBC.com. The full CIBC website is available in English and French.