If you’re on the CIBC Mobile Banking® App, select “resetpassword” from the menu.
Enter your 16-digit card number, expiry date and phone number.
To make sure it’s you, we’ll send a 6-digit, one-time verification code to your phone or smartphone. Select how you’d like to receive the verification code from the dropdown menu. You can choose to get a text message or voice call to any phone number you have on file with us. A text message is the fast way to get back into your account.
For account security, we’re no longer sending verification codes to personal or free email services.
Once you receive the verification code, enter it right away. The code expires after 10 minutes or if you enter it incorrectly 3 times in a row.
Didn’t receive a voice call? Some phone providers block toll-free numbers, which stops you from receiving the verification code through a voice call. Check with your phone provider. If you’re still having problems, go back to step 3 and select the option to receive the verification code as a text message.
Enter your new password. Enter your new password again. Select “Next.” Great! You’ve successfully reset your password.
Here’s our requirements for a strong password:
Between 8 and 32 characters
One uppercase letter
One lowercase letter
One number or symbol
Tips for creating a strong password:
Make your password at least 16 characters or longer
Choose a unique password that you don’t use for any other service
Memorize your password and don’t share it with anyone
Don’t use personal information or a close relative’s, including birthdate, telephone number or address
Don’t use more than 2 characters that typically appear in order, like “abc” or “123”
Don’t repeat the same characters 3 or more times, like “aaa” or “000”
Tips to prevent being locked out of your account
Make sure you’re putting in the right password
On the mobile app, you can see what you’re typing by selecting the eye icon next to the password
Keep your files up-to-date
Make sure you have all relevant phone numbers on file with us, including any international numbers
Please note: Multilanguage sites do not provide full access to all content on CIBC.com. The full CIBC website is available in English and French.