What you’ll need

Before you start, make sure you have:

  • Your CIBC Advantage Debit Card® or credit card
  • Access to one of the phone numbers you have on file with us
  • Your phone or smartphone so we can send you a verification code

How to reset your password

Tips for creating a strong password:

  • Make your password at least 16 characters or longer
  • Choose a unique password that you don’t use for any other service
  • Memorize your password and don’t share it with anyone
  • Don’t use personal information or a close relative’s, including birthdate, telephone number or address
  • Don’t use more than 2 characters that typically appear in order, like “abc” or “123”
  • Don’t repeat the same characters 3 or more times, like “aaa” or “000”

Tips to prevent being locked out of your account

  • On the mobile app, you can see what you’re typing by selecting the eye icon next to the password