How to set and manage alerts

Alerts are notifications that CIBC sends you to keep you informed of transactions and help you monitor your CIBC accounts. All alerts are sent automatically to My Messages by default. You can also choose to get them by email, text message or push notification.

What you’ll need

  • A CIBC bank account

What you do

To set up an alert on Online Banking:

  1. Sign on to Online Banking.
  2. Select “Manage My Alerts” from the menu.
  3. Select the category of alerts you want to get.
  4. Select the type of alert you want to get. You can set your preferences for each alert.

To set up an alert on the CIBC Mobile Banking® App:

  1. Sign on to Mobile Banking.
  2. Go to “Settings” and select “Manage My Alerts” from the menu.
  3. Select the category of alerts you want to get.
  4. Use the toggles to turn each alert on. Once activated, you can set your preferences for each alert.
  5. Some of the alerts you can choose to get include notifications when there is unusual activity on your account, when a payment is due, or when you’re close to your credit limit.

Some Fraud Prevention alerts can’t be turned off and will inform you of any unusual activity that has occurred in any of your CIBC accounts.


You can manage your alerts using

Online
Mobile