Accessibility Quick Links
Effective May 31, 2025, the “My credit report has changed” alert Equifax provides won’t be available for credit card clients. You can still access your credit report and score for free. Learn more about checking your credit score for free.
Manage your money with these real-time alerts
Balance alerts
CIBC Smart Balance Alert™
Credit card transaction alerts
Real-time fraud alerts
How to set up alerts
How to set up alerts with mobile banking
How to set up alerts with online banking
Keep yourself secure
Have your name or the last 4 digits of your account number
Have specific details about your account, a recent transaction or unusual activity
Ask for your PIN or other personal information
Direct you to a third-party website
How to stop alerts
If you want to stop receiving CIBC SMS alerts from a short-code, text back “Stop.” If you want to start receiving messages again, text “Start.”
Never respond to CIBC SMS alerts with personal information or questions. If you have questions, call us at 1-800-465-2422Opens your phone app..
Frequently asked questions
How do I set alerts? Opens in a dialog.
What are CIBC Alerts and how do they work? Opens in a dialog.
Opens a pop-up windowCan I cancel or add an alert? Opens in a dialog.
What are push notifications? Opens in a dialog.
Have other questions? Check out our how-to videos for everyday digital banking.
