Manage your money with these real-time alerts

Balance alerts

CIBC Smart Balance Alert™

Credit card transaction alerts

Real-time fraud alerts

How to set up alerts

How to set up alerts on the mobile app

 Smartphone showing how to set up CIBC alerts on your mobile device.

STEP 1

Sign on to the
CIBC Mobile Banking® App.

STEP 2

Select “Manage My Alerts” from the menu.

STEP 3

Select the category of alert you want to get.

STEP 4

Use the toggles to turn each alert on. Once activated, you can set your preferences for each alert.

How to set up alerts on desktop

Laptop showing how to set up CIBC alerts on your computer.

STEP 1

Sign on to CIBC Online Banking® Opens a new window in your browser.

STEP 2

Select “Manage My Alerts” from the menu.

STEP 3

Select the category of alerts you want to get.

STEP 4

Select the type of alert you want to get. You can set your preferences for each alert.

Keep yourself secure

 Have your name or the last 4 digits of your account number

 Have specific details about your account, a recent transaction or unusual activity

 Ask for your PIN or other personal information

 Direct you to a third-party website


How to stop alerts

If you want to stop receiving CIBC SMS alerts from a short-code, text back “Stop.” If you want to start receiving messages again, text “Start.”

Never respond to CIBC SMS alerts with personal information or questions. If you have questions, call us at 1-800-465-2422Opens your phone app..