How to set and manage alerts

Alerts are notifications that CIBC sends you to keep you informed of transactions and help you monitor your CIBC accounts. All alerts are sent automatically to My Messages by default. You can also choose to get them by email, text message or push notification.

What you’ll need

  • A CIBC bank account

What you do

To set up an alert on Online Banking:

  1. Sign on to Online Banking.
  2. Select “Manage My Alerts” from the menu.
  3. Select the category of alerts you want to get.
  4. Select the type of alert you want to get. You can set your preferences for each alert.

To set up an alert on the CIBC Mobile Banking® App:

  1. Sign on to Mobile Banking.
  2. Select “Manage My Alerts” from the menu.
  3. Select the category of alerts you want to get.
  4. Use the toggles to turn each alert on. Once activated, you can set your preferences for each alert.
  5. Some of the alerts you can choose to get include notifications when there is unusual activity on your account, when a payment is due, or when you’re close to your credit limit.

Some Fraud Prevention alerts can’t be turned off and will inform you of any unusual activity that has occurred in any of your CIBC accounts.

Short-codes

CIBC uses short-codes to send you text message alerts about your account. Short-codes are similar to phone numbers. They’re used by a company to send or receive text messages.

You may receive CIBC SMS alerts from the following short-codes: 

  • 242-222
  • 242-223
  • 242-224
  • 242-225
  • 242-226
  • 242-227
  • 242-228
  • 746-754
  • 746-756

How to stop alerts

If you want to stop receiving CIBC SMS alerts from a short-code, text back “Stop.” If you want to start receiving messages again, text “Start.”

Never respond to CIBC SMS alerts with personal information or questions. If you have questions, call us at 1-800-465-2422Opens your phone app..