How does it work?

When your available account balance goes below $0 or over your overdraft limit, you may have to pay a non-sufficient funds (NSF) fee. This can happen when you don’t have enough in your account to cover a pre-authorized payment or cheque. Here’s what will happen:

We’ll alert you

If your personal or business account1 balance is below $0 or over your overdraft limit at the close of a business day, we’ll send you a text message around 8:30 am local time the next morning.

Check your balance

Review the status of your account. Confirm the negative account balance and transfer funds using the CIBC Mobile Banking® App or CIBC Online BankingOpens a new window in your browser.

Add funds

Transfer or deposit funds to bring your account balance above $0 or within your overdraft limit. As long as the transaction is completed before 12:00 pm local time you won’t pay an NSF fee2 and you’ll avoid a declined payment.

Stay on top of your account

Monitor your account

Keep an eye on your account balance by checking your accounts regularly. Check your balance at a CIBC Banking CentreOpens a new window in your browser., by using CIBC Online Banking, the CIBC Mobile Banking® App or through Telephone Banking.

CIBC Overdraft Protection Service

When more money is taken out than what you have in your account, you might be charged an NSF fee. CIBC Overdraft Protection Service covers you up to an approved credit limit3 in case you go over.

Learn more about CIBC Overdraft Protection Service and business overdraft

Keep your profile up-to-date

To receive a CIBC Smart Balance Alert, we need your mobile number. Make sure your mobile number is up-to-dateOpens a new window in your browser.

Manage your payments

If you know you won't be able to cover a pre-authorized payment, request a stop payment.

Learn how to stop a paymentOpens in a new window.

Download our award-winning mobile app to make quick transfers and deposits

Keep yourself safe

There are often signs that a text or email isn’t from CIBC. Here are some quick tips so that you can recognize a CIBC Smart Balance Alert.

Our message will:

  • Have your name and the last four digits of your account number
  • Alert you that your account is short on funds

Our message won’t:

  • Ask you for your PIN or other personal information

Frequently asked questions

Need to talk?

Get in touch. We’re here to help.