How to send and receive money with Interac e-Transfer at CIBC

Send money

Before you can send money, you’ll need to register for Interac e-Transfer.

1. Sign on
to Online Banking or the Mobile Banking App.

2. Select “Interac e-Transfer”.
This will take you to the Send Money page.

3. Choose a contact.
Or follow the directions to add a new contact.

Note: A contact must have access to online or mobile banking at a Canadian financial institution.

4. Enter amount and account.
Enter the amount you want to send, select the account you’d like to transfer money from and enter an optional message. Select “Next”.

5. Enter a question and answer.
Enter a security question with an answer that only you and your contact know. Enter the answer. Select “Next”.

Note: If your contact is registered for Autodeposit from Interac e-Transfer, you won’t be asked to enter a question and answer.

6. Review details and send.

Online Banking
Select “Send Money”.

Mobile Banking App
Select “Yes”.

Your contact will receive a notification and can claim the money within 30 days.¹

Play the video to learn how to send money with Interac e-Transfer (0:57)

Transcript

Register

Register for Interac e-Transfer

Once you’re registered, you can send, request and receive money quickly and securely.

1. Sign on
to Online Banking or the Mobile Banking App.

2. Select “Interac e-Transfer”.

3. Enter your personal details.
On the set-up page, enter your name, email address, mobile number and notification preferences. Select “Next”.

4. Read and agree
to the terms and conditions.

Now you’re ready to transfer your money.

Add a contact

Add a contact

To add a contact, you’ll need the contact’s email address or mobile number.

1. Sign on
to Online Banking or the Mobile Banking App.

2. Select “Interac e-Transfer”.

3. Add contact.

Online Banking
Select “Contact List,” then “Add Contact”.

Mobile Banking App
Select “Add Recipient”.

4. Enter contact information.
Enter the name, choose how to notify the contact, then enter the contact’s email address or mobile number.

5. Confirm details.

Online Banking
Select “Add Contact”.

Mobile Banking App
Select “Save”.

In some cases, you may have to do an extra step.

6. Obtain and enter the verification code.
You will receive a verification code via text or a phone call. Enter the code to add your contact.

Note: The code you receive by text will be in the body of the message.

You can now send money to or request money from this contact.

Autodeposit

Register for Autodeposit

Skip the security question and have Interac e-Transfer funds automatically deposited into your account.

1. Sign on
to Online Banking or the Mobile Banking App.

2.

Online Banking
Select "Interac e-Transfer“, then select "Autodeposit Settings”.

Mobile Banking App
Select “Settings”.

3. Enter an email address.
Next, select a deposit account. Anytime anyone sends you money using Interac e-Transfer to this email address, it will automatically be deposited into the selected account.

4. Review details.

Online Banking
Select “Register” then review details and select “Confirm”.

Mobile Banking App
Review details and select "Register".

5. Complete registration.
When you receive the verification email, select "Complete registration".

Note: The registration link in your verification email from Interac will expire in 24 hours.

You're now registered for Autodeposit.

Request Money

Request Money

Request funds from a contact with Interac e-Transfer.

1. Sign on
to Online Banking or the Mobile Banking App.

2. Select “Interac e-Transfer”.

3. Select "Request Money".

4. Select a contact and enter details.
Select the contact or add a new contact, enter the amount you're requesting, select the account where you want the funds to be deposited and enter an optional message.

5. Confirm you know the contact.
Select the checkbox to confirm you have an existing relationship with this contact.

6. Select "Send Request".
Once the contact fulfills your request for money, you’ll be charged $1.50.

Some CIBC accounts include unlimited Interac e-Transfer transactions¹. Find the right account for you.

Fulfill a request for money

Pay people quickly without needing to write a cheque or get cash from an ATM.

1. Open the “Request Money” email.
Before you select any link, make sure the email is expected and from someone you know on behalf of Interac e-Transfer.

2. Select the CIBC logo.

3. Sign on
to CIBC Online Banking or the CIBC Mobile Banking App.

4. Review the request details.

5. Send the money.