New feature: Select how often you’d like your transfer sent, and set start and end dates. If it’s not a recurring payment, select “Once.”
Note: To send a recurring transfer, the recipient needs to be registered for Autodeposit.
Review your details and select “Send Money” or “Yes.”
Your contact will receive a notification and can claim the money within 30 days.1
Request funds from a contact with Interac e-Transfer.
Sign on to online banking or the mobile app, select “Interac e-Transfer” from the menu and then “Request Money.”
Select the contact or add a new contact, enter the amount you're requesting, select the deposit account and enter an optional message.
Select the checkbox to confirm you have an existing relationship with this contact and then select “Send Request.”
Once the contact fulfills your request for money, you’ll be charged $1.50.
Fulfill a request for money
Pay people quickly without needing to write a cheque or get cash from an ATM.
Open the “Request Money” email.
Note: Before you select any link, make sure the email is expected and from someone you know on behalf of Interac e-Transfer.
Select the CIBC logo to sign on to your account.
Review the request details and select “Send Money” or “Next” on the app. Or select “Decline” to end the transaction.
Select the account you want to use to send the money and then “Next.”
Verify the information and select “Send Money” or “Yes” on the app.
The money will be transferred immediately and you won’t be able to reclaim or cancel it. There is no fee for fulfilling a request for money.
Stop a payment
You can stop a same-day Interac e-Transfer transaction as long as the recipient isn’t registered for Autodeposit and hasn’t already accepted the money. A fee of $3.50 applies when or if a request for stop payment is successful.
Sign on to online banking or the mobile app, select “Interac e-Transfer” from the menu and then “Status” or “Stop Transaction” on the app.
Review the list of transfers and select the one you want to stop.
Select “Stop this Interac e-Transfer”or “Stop transfer” on the app and then “Next.”
Review the “Stop Interac e-Transfer terms and conditions,” and then select “Stop Interac e-Transfer” or “I Agree” on the app.
Select the account you want to deposit the money in from the drop-down list and then select “Stop Interac e-Transfer" or “Continue” on the app.
Confirm the information and select “Stop Transfer” on the app.
You’ll receive a confirmation once your request has been submitted.
Yes, the Interac e-Transfer service is a secure way for you to send and receive money because:
It’s only available within our secure online and mobile banking environment just as it is at all other participating financial institutions.
The identities of both the sender and recipient are validated when each signs on to their respective banking sites.
Money sent using Interac e-Transfer can’t be reclaimed by the sending bank once the recipient’s deposited it.
Money is transferred between the sender’s and the recipient’s bank accounts the same way banks securely transfer money every day.
Use of email addresses
Your email address is held in confidence by CIBC for the purpose of sending transfer notices, if applicable. With your permission, we may use your email address to send you information about CIBC products and services.
Money you send with Interac e-Transfer may not be processed and can be reclaimed for the following reasons:
The contact declined the transfer.
The 30-day period for the contact to claim the transfer has expired.
The email address or mobile phone number you entered for your contact is invalid.
The contact was unable to provide the correct answer to the security question.
In these cases, your money will automatically be deposited back into your account. Returning funds may take up to 30 days.
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