HOW TO SEND MONEY WITH INTERAC e-TRANSFER^®

Register for Interac e-Transfer

Register for Interac e-Transfer to send money quickly and securely:

1. Sign on to CIBC Online Banking^®
   Select “Interac e-Transfer” from the menu.
2. Select “Get Started”
3. Read and accept the Terms and conditions
4. Enter your personal details
   On the set-up page, enter your name and email address. Select “Continue.” Now you’re ready to transfer your money.

Add a contact

All you need to know is their email address or mobile number.

What you need to do:

1. Sign on to CIBC Online Banking^® or the CIBC Mobile Banking^® App. 
2. From the menu, select "Interac e-Transfer."
3. Select contact list (for online banking only, if you are using the app skip to the next step).
4. Add new contact.
5. Enter the contact’s name, language preference, and email address or mobile number (depending on how you access your account).
6. Select "Add".
   You will receive a verification code via email, SMS or voicemail. Note: For account security, we’re no longer sending one-time verification codes to personal or free email services.
7. Enter the code.
8. Add your contact.

Send money to the email address of your choice

What you need to do:

1. Sign on to Online Banking or the Mobile Banking App
   From the menu, select “Interac e-Transfer.”
2. Select “Send Money” 
3. Choose or add a new contact*
   Enter the amount and account you’d like to transfer money from and select “Continue.”
   * If you added a new contact, select a security question with an answer that only you and your contact know. You can choose a question from the list or create your own. Enter your answer.
   Note: If the contact is registered for Autodeposit, you won’t be asked to enter a security question and answer.
4. Your contact receives and claims the money you sent
   If you send money with Interac e-Transfer between 8:00 pm and midnight (ET), your contact will get an email dated the following day.
   To claim the money, your contact selects the link in their email, selects their bank from the list and enters the answer to the security question.
   
   NEW FEATURE 
   If the contact is registered for Autodeposit, the funds are automatically deposited into their bank account.
   Your contact has 30 days to claim the transfer. After that, we’ll send you an email notifying you that it has expired. You can then reclaim the transfer amount. 

Now available

Receive money instantly with Autodeposit

To register for Autodeposit:

3. Enter the email address that you would like to register.
This means that anytime anyone sends you money using Interac e-Transfer to this email address, it will automatically be deposited into the selected deposit account.

4. Select the account you want the funds to be automatically deposited to.

5. Verify all details and select "Confirm".

6. When you receive the verification email from Interac, activate the Autodeposit settings by selecting "Complete registration".

You are now registered for Autodeposit.

Send money to people registered for Autodeposit:

1. Sign on to Online Banking or the Mobile Banking App

From the menu, select “Interac e-Transfer.”

2. Select a contact from the list or add a new contact

3. Enter the amount in the “Amount” field and select “Next”

4. If the contact has registered for Autodeposit:

• You will see a note on the security question screen
• You won’t be prompted to set up a security question
• You can’t reclaim the transfer once it is sent because the amount will be immediately taken out of your account

5. If the contact has not registered for Autodeposit, you will be prompted to set up a security question

6. Once you’ve finished setting up the security question, select “Next”

7. Verify the transfer details carefully and select “Yes” to proceed

Now available

Request Money allows you to send a request for money from another person using Interac e-Transfer.

To send a Request Money:

3. Select the contact, enter the amount you're requesting, and the account you want the funds to be deposited to.

4. Select the checkbox to confirm you acknowledge that you have an existing relationship with this contact and then select "Send Request".

Fulfil a request for money

Request Money lets you get money from people who have a Canadian bank account: 

1. Open the “Request Money” email you received and select the CIBC logo

2. Sign on to your Online Banking or Mobile Banking App

3. Review the “Request Money” details carefully

4. Select “Next” to send the transfer (or “Decline” to decline the request for money)

5. Select the account you want the money withdrawn from and select “Next”

6. Verify the transfer details and select “Yes” to proceed

There are no fees for fulfilling a request for money.

Note: The money will be immediately taken out of your account and deposited into the requestor’s account after you’ve confirmed the transfer. You won’t be able to reclaim or cancel it.

Stop a payment made through Interac e-Transfer

You can recover it for a fee before the contact accepts it¹. 

What you need to do:

1. Sign on to Online Banking or the Mobile Banking App
   From the menu, select “Interac e-Transfer.”
2. To check if your payment is eligible for recall, select “Status”
   Navigate to the month in which you sent the transfer, and select it.
3. Choose the payment you want to cancel and select “Stop this Interac e-Transfer,” then “OK”
4. Review and agree to the Terms and conditions, then select the account into which you want to deposit your money
   You’ll be charged $3.50 for a stop payment.
5. Select “Stop Interac e-Transfer,” then “Stop Transfer now”

Reclaim your money

Your transfer might not be processed for the following reasons:

• The contact declined the transfer
• The time period for the contact to claim the transfer has expired
• The email address you entered for your contact is invalid
• The contact was unable to answer the security question

In these cases, your money will automatically be transferred back to the account it was withdrawn from.