HOW TO SEND MONEY WITH AN INTERAC e-TRANSFER^®

Register for Interac e-Transfer

Register for Interac e-Transfer to send money quickly and securely.

What you do

1. Sign on to Online Banking
   Select “Interac e-Transfer” from the menu.
2. Select “Get Started”
3. Read and accept the Terms and conditions
4. Enter your personal details

On the set-up page, enter your name and email address. Select “Continue”. Now you’re ready to transfer your money.

Add a recipient

All you need to know is their email address. 

What you do

1. Sign on to CIBC Mobile Banking®,  CIBC Online Banking®  or the CIBC Mobile Banking® App
   From the menu, select “Interac e-Transfer”.
2. Select recipient list
3. Add new recipient
   Enter the recipient’s name, email address and language preference.
4. Select “Add”
5. You will receive a verification code via email, SMS or voicemail
   Note: For account security, we’re no longer sending one-time verification codes to personal or free email services.
   Enter the code.
6. Add your recipient

Send money to the email address of your choice.

What you do

1. Sign on to Mobile Banking, Online Banking or the Mobile Banking App
   From the menu, select “Interac e-Transfer”.
2. Select “Send Money” 
3. Choose your recipient, or add a new one*
   Enter the amount and account you’d like to transfer money from. Select “Continue”.
   *If you added a new recipient, select a security question with an answer that only you and your recipient know. You can choose a question from the list or create your own. Enter your answer.
4. Your recipient receives and claims the money you sent
   If you send money through Interac e-Transfer between 8:00 pm and midnight (ET), your recipient will get an email dated the following day.
   To claim the money, your recipient selects the link in their email, selects their bank from the list, and enters the answer to the security question.
   Your recipient has 30 days to claim the transfer before it expires. After that, we’ll send you an email notifying you that it has expired. You can then reclaim the transfer amount. 

Stop a payment made through Interac e-Transfer

You can recover it for a fee before the recipient accepts it¹. 

What you do

1. Sign on to Mobile Banking, Online Banking or the Mobile Banking App
   From the menu, select “Interac e-Transfer”.
2. To check if your payment is eligible for recall, select “Status”
   Navigate to the month in which you sent the transfer, and select it.
3. Choose the payment you want to cancel and select “Stop this Interac e-Transfer”, then “OK”
4. Review and agree to the Terms and conditions, then select the account into which you want to deposit your money
   You’ll be charged $3.50 for a stop payment.
5. Select “Stop Interac e-Transfer”, then “Stop Transfer now”

Reclaim your money

You can reclaim money sent through Interac e-Transfer if:

• The recipient declined the transfer
• The time period for the recipient to claim the transfer has expired
• The email address you entered for your recipient is invalid
• The recipient was unable to answer the security question

We’ll send you an email reminder to reclaim the transfer amount and deposit it back into your bank account.

What you do

1. Sign on to Mobile Banking, Online Banking or the Mobile Banking App
   From the menu, select “Interac e-Transfer”.
2. Check the status
   Navigate to the month in which you sent the transfer, and select the transfer. 
3. Select “Reclaim”