Easily pay your friends and family, landlord or contractor
With Interac e-Transfer, you can send, request and automatically receive money using an email address or mobile phone number.
Need to pay for something you found on Marketplace or Kijiji? Use the one-time contact feature and leave your contact list clutter-free.
Register for Autodeposit to have your money automatically deposited into your account. No need to sign on or answer any questions.
Does your friend still owe you for last night’s dinner? Use the Request Money feature to square up.
Start using Interac e-Transfer
What you’ll need
An active CIBC bank account
Access to the CIBC Mobile Banking® App or CIBC Online Banking®
An email address or Canadian mobile phone number
Register for Interac e-Transfer
Once you’ve registered, you’re all set to send, request and receive money quickly and securely.
Sign on to online banking or the mobile app, and then select “Interac e-Transfer” from the menu.
Enter your personal information and then select “Next.”
Read and agree to the terms and conditions.
Now you’re ready to transfer your money.
Register for Autodeposit
Skip the security question and have transfers go automatically into your account.
Sign on to online banking or the mobile app, and then select “Interac e-Transfer” from the menu
Select “Autodeposit Settings” or “Interac e-Transfer settings” followed by “Change Autodeposit settings” on the app.
Choose a contact method, and then select your deposit account.
Note: You can’t use the same email address or phone number to register more than one account for Autodeposit.
Review your personal information and select “Confirm” or “Register” on the app.
Select “Complete registration” when you get the verification email or text message. Note that the link in the email or text from Interac will expire in 24 hours.
You're now registered for Autodeposit.
How to add a contact and send money
Choose desktop or mobile and follow the steps in the demonstration.
Request funds from a contact with Interac e-Transfer.
Sign on to online banking or the mobile app, select “Interac e-Transfer” from the menu and then “Request Money.”
Select the contact or add a new contact, enter the amount you're requesting, select the deposit account and enter an optional message.
Select the checkbox to confirm you have an existing relationship with this contact and then select “Send Request.”
Once the contact fulfills your request for money, you’ll be charged $1.50.
Fulfill a request for money
Pay people quickly without needing to write a cheque or get cash from an ATM.
Open the “Request Money” email.
Note: Before you select any link, make sure the email is expected and from someone you know on behalf of Interac e-Transfer.
Select the CIBC logo to sign on to your account.
Review the request details and select “Send Money” or “Next” on the app. Or select “Decline” to end the transaction.
Select the account you want to use to send the money and then “Next.”
Verify the information and select “Send Money” or “Yes” on the app.
The money will be transferred immediately and you won’t be able to reclaim or cancel it. There is no fee for fulfilling a request for money.
Stop a payment
You can stop a same-day Interac e-Transfer transaction as long as the recipient isn’t registered for Autodeposit and hasn’t already accepted the money. A fee of $3.50 applies when or if a request for stop payment is successful.
Sign on to online banking or the mobile app, select “Interac e-Transfer” from the menu and then “Status” or “Stop Transaction” on the app.
Review the list of transfers and select the one you want to stop.
Select “Stop this Interac e-Transfer”or “Stop transfer” on the app and then “Next.”
Review the “Stop Interac e-Transfer terms and conditions,” and then select “Stop Interac e-Transfer” or “I Agree” on the app.
Select the account you want to deposit the money in from the drop-down list and then select “Stop Interac e-Transfer" or “Continue” on the app.
Confirm the information and select “Stop Transfer” on the app.
You’ll receive a confirmation once your request has been submitted.
Most transfers go through instantly, but it can take up to 30 minutes for your contact to get the notification. When you send a transfer the money is withdrawn from your account immediately.
You can request up to $10,000.
Financial institutions may have different limits for using Interac e-Transfer. Confirm with your contact that they can send the amount you’re requesting.
You can have up to 200 active Interac e-Transfer Request Money transactions at a time.
Yes, to stop a recurring or scheduled transaction, you need to delete it before 6:00 am ET on the transfer date.
From My Accounts, select “View Account Details.”
Select “Upcoming Transactions.”
Select the delete icon next to the transaction you want to stop.
Select “Upcoming Transactions” from the main menu.
Tap the delete icon next to the transaction you want to stop.
Your Interac e-Transfer payment won’t be completed.
Note: Scheduled Interac e-Transfer payments are sent at 6:00 am daily. If the transfer you want to send hits your daily limit, you will have to wait 24 hours before sending or scheduling another transfer, up to your weekly or monthly limit.
Yes, the Interac e-Transfer service is a secure way for you to send and receive money because:
It’s only available within our secure online and mobile banking environment just as it is at all other participating financial institutions.
The identities of both the sender and recipient are validated when each signs on to their respective banking sites.
Money sent using Interac e-Transfer can’t be reclaimed by the sending bank once the recipient’s deposited it.
Money is transferred between the sender’s and the recipient’s bank accounts the same way banks securely transfer money every day.
Use of email addresses
Your email address is held in confidence by CIBC for the purpose of sending transfer notices, if applicable. With your permission, we may use your email address to send you information about CIBC products and services.
Money you send with Interac e-Transfer may not be processed and can be reclaimed for the following reasons:
The contact declined the transfer.
The 30-day period for the contact to claim the transfer has expired.
The email address or mobile phone number you entered for your contact is invalid.
The contact was unable to provide the correct answer to the security question.
In these cases, your money will automatically be deposited back into your account. Returning funds may take up to 30 days.