An extra layer of security
Before you complete a sensitive transaction that requires greater protection, you will be prompted to enter a one-time verification code.
After your password, it serves as a second check to make sure it’s really you accessing your account.
No more personal verification questions
Don’t worry about having to remember the answers to your personal verification questions anymore. The one-time verification code replaces them.
Unique verification codes
A new 6-digit one-time verification code is generated for each sensitive transaction, but you’ll only be prompted to enter the code once during your CIBC Banking session.
Each code is unique to you, and you will never be contacted and asked to reveal the code over the phone.
The following sensitive transactions may prompt the two-step verification process:
- Adding a new Interac e-Transfer® recipient
- Updating your contact information
- Adding select payees*
- Large bill payments
- Resetting your forgotten password