To verify suspicious debit and credit card transactions, CIBC has enabled fraud alerts for all cardholders.
Protect yourself against credit card and debit card fraud
Providing us with up-to-date and accurate contact information is an important way to defend against fraud. We’ll use this information to verify suspicious transactions on your account or to complete a transaction in CIBC Online Banking® or CIBC Mobile Banking®.
Please take a moment to sign on and update your contact information, particularly your telephone or mobile number, in the My Profile section on the CIBC Online Banking® home page.
Please take a moment to sign on and update your contact information, particularly your telephone or mobile number in the settings section of the CIBC Mobile Banking® app.
We monitor fraud trends and typical card activity, and, when various factors indicate a transaction may be fraudulent, we’ll notify you by text, email or phone to authenticate the transaction.
You can instantly verify your purchase to continue using your card, or immediately report it as fraud. If fraud is suspected, we will need to speak with you. We’ll try to reach you by phone and connect you directly to a fraud specialist for assistance.
In certain situations, we may block your debit or credit card until we receive confirmation from you that the requested transaction was authorized.
Getting ready for CIBC fraud alerts
To alert you to suspicious transactions on your account, CIBC will send notifications to the number or email address we have on file for your account.
Please sign on to your account now to review and update your contact details in the My Profile section on the CIBC Online Banking® home page.
Learn more about how to manage your account and update your personal information.
To alert you to suspicious transactions on your account, CIBC will send fraud alerts to the number or email address we have on file for your account.
Please review and update your contact details now. Sign on to CIBC Mobile Banking® and go to the settings section of the app to review and update your information.
Here’s what to expect in a valid fraud alert from CIBC
When we detect potential fraud, you could receive any of the following alerts:
A text notification from 242–225
These alerts will include information about a recent transaction and will give you the option to reply with “Y” or “N” to confirm a purchase.
An automated call from 1-800-267-5193 if your language preference is English
An automated call from 1-800-267-5199 if your language preference is French
These calls will include information about recent transactions and will give you the option to confirm a purchase using your touch-tone keypad.
An email from Alert@CIBCmonitoring.com
These alerts will advise you of potential suspicious activity on your account and will provide a phone number to reach us.
Here’s what not to expect in a fraud alert text from CIBC
CIBC will never send you a text asking for your sign-on ID, your password or any personal information
A text from CIBC will never link you directly to our banking website or sign on page.
CIBC will never send you a text from a third party address or link to a third party site.
If you receive a text message that appears to be from CIBC with a request to you send personal information or links you to a website, do not respond to it. Instead, forward it to firstname.lastname@example.org.
At CIBC, we go to great lengths to protect your personal information and ensure CIBC Online Banking is secure. If you ever doubt the legitimacy of any email or text message claiming to originate from CIBC, please contact CIBC immediately.
The fraud prevention alerts you may have set up through CIBC only provide a notification of suspicious activity. With the new system, you can quickly review and resolve a fraud alert. Optional alerts to monitor your accounts and get reminders of upcoming payments will continue.
You can opt out of receiving fraud alert messages via text, but we encourage all clients to use this method of communication. It is free and provides the most direct and immediate resolution of a fraud alert.
CIBC will continue to follow existing validation processes for communicating with you using phone numbers registered to you. Our fraud system is limited to provide only information on the suspicious transactions. No other details will be released over the phone.