Accessibility Quick Links
How it works
- Upon verification, we will unblock your card for future transactions. If your transaction was declined, you will be prompted to re-attempt your transaction. Some merchants may re-attempt the transaction automatically; otherwise, you may need to re-attempt the purchase. The merchant can confirm if the transaction was successful. Alternatively, you can refer to your CIBC Online Banking® account to determine whether the purchase was successful. A pending transaction on your CIBC Visa* transaction history will confirm if the purchase was successful.
- If you do not recognize the transaction, we will need to speak with you. We’ll try to reach you by phone and connect you directly to a fraud specialist for assistance.
A text notification from 242–225
These alerts will include information about a recently blocked or suspicious transaction and will give you the option to reply with “Y” or “N” to confirm a purchase.
An automated call from 1-800-267-5193
These calls will include information about a recently blocked or suspicious transaction and will give you the option to unblock your card using your keypad.
An email from Alert@CIBCmonitoring.com
These alerts will advise you of potential suspicious activity on your account and will provide a phone number to reach us.
What to expect
What we’ll never send you
If you receive a suspicious text or email message, don't respond to it. Instead, forward it to firstname.lastname@example.org.
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