Here’s how CIBC fraud alerts work
We monitor fraud trends and typical card activity, and, when various factors indicate a transaction may be fraudulent; we’ll notify you by text, email or phone to authenticate the transaction.
You can instantly verify your purchase to continue using your card, or immediately report it as fraud. If fraud is suspected, we will need to speak with you. We’ll try to reach you by phone and connect you directly to a fraud specialist for assistance.
In certain situations, we may block your debit or credit card until we receive confirmation from you that the requested transaction was authorized.