Protect yourself against credit card and debit card fraud

Providing us with up-to-date and accurate contact information is an important way to defend against fraud. We’ll use this information to verify suspicious transactions on your account or to complete a transaction in CIBC Online Banking® or CIBC Mobile Banking®.

Please take a moment to sign on and update your contact information, particularly your telephone or mobile number, in the My Profile section on the CIBC Online Banking® home page.

Please take a moment to sign on and update your contact information, particularly your telephone or mobile number in the settings section of the CIBC Mobile Banking® app. 

Percy Penguin receives a CIBC Fraud Alert at the checkout counter

Here’s how CIBC fraud alerts work

We monitor fraud trends and typical card activity, and, when various factors indicate a transaction may be fraudulent; we’ll notify you by text, email or phone to authenticate the transaction.

You can instantly verify your purchase to continue using your card, or immediately report it as fraud. If fraud is suspected, we will need to speak with you. We’ll try to reach you by phone and connect you directly to a fraud specialist for assistance.

In certain situations, we may block your debit or credit card until we receive confirmation from you that the requested transaction was authorized.

 

Getting ready for CIBC fraud alerts

To alert you to suspicious transactions on your account, CIBC will send notifications to the number or email address we have on file for your account.

Please sign on to your account now to review and update your contact details in the My Profile section on the CIBC Online Banking® home page. 

Learn more about how to manage your account and update your personal information.

Getting ready for CIBC fraud alerts

To alert you to suspicious transactions on your account, CIBC will send fraud alerts to the number or email address we have on file for your account.

Please review and update your contact details now. Sign on to CIBC Mobile Banking® and go to the settings section of the app to review and update your information. 

Here’s what not to expect in a fraud alert text from CIBC 

Smartphone screen shows fraudulent alert text

CIBC will never send you a text asking for your sign-on ID, your password or any personal information

Smartphone screen shows fraudulent alert text

A text from CIBC will never link you directly to our banking website or sign on page. 

CIBC will never send you a text from a third party address or link to a third party site.

If you receive a text message that appears to be from CIBC with a request to you send personal information or links you to a website, do not respond to it. Instead, forward it to fraud@cibc.com

At CIBC, we go to great lengths to protect your personal information and ensure CIBC Online Banking is secure. If you ever doubt the legitimacy of any email or text message claiming to originate from CIBC, please contact CIBC immediately.

Frequently asked questions