Get alerts about unusual activity

Make sure you update your contact information in online banking so you can receive alerts through text, email, push notification or a phone call.

Receive real-time fraud alerts

We’ll use the phone number and email address we have on file to send you fraud alerts.

Make sure your contact information is up to date. Sign on to CIBC Online Banking^® to review and update your details in the “My Profile” section.

Sign on Not a client? Join CIBC today

A text notification from 242–225 or 242–234

These alerts will include information about a recent transaction and will give you the option to reply with “Y” or “N” to confirm a purchase.

An automated call from 1-800-267-5193 or 1-866-999-9884

This call will include information about recent transactions and will give you the option to confirm a purchase using your touch-tone keypad.

An email from Alert@CIBCmonitoring.com or fraudalert@cibc.com

These alerts will advise you of potential suspicious activity on your account and will provide a phone number to reach us.

A text or email asking for your sign-on ID, password or personal information

A text or email linking you directly to our banking website or sign on page

If you receive a suspicious text or email message, don't respond to it. Instead, forward it to fraud@cibc.com Opens your email app..

Report fraud

A bank that comes to you. That's service.

We know your life is busy. That's why we come to you, when and where you need us.

Why are these fraud alert messages mandatory?

What about the client preferences for alerts I set up through Online Banking?

What if I use my cell phone as my home phone number?

Will I be charged a fee to receive fraud alert messages via text?

What if I don’t want to receive text messages?

How does CIBC know they are speaking with the client?