Receive real-time fraud alerts

Smartphone screen showing a valid CIBC fraud alert text. Sender: There may be an unusual transaction on VISA card ending 1234. CIBC flagged $956.23 at Best Buy.CA#. Do you recognize this? Reply Y or N.

How it works

What to expect

Smartphone screen shows fraudulent alert text
A text notification from 242–225
Smartphone screen shows fraudulent alert text
An automated call from Opens your phone app1-800-267-5193
An email from Alert@CIBCmonitoring.com

What we’ll never send you

Smartphone screen shows fraudulent alert text
A text or email asking for your sign-on ID, password or personal information
Smartphone screen shows fraudulent alert text
A text or email linking you directly to our banking website or sign on page

If you receive a suspicious text or email message, don't respond to it. Instead, forward it to fraud@cibc.com.

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Frequently asked questions