Accessibility — Community Commitment

CIBC Foundation

We’re proud to support a number of disability community organizations through the Inclusive Communities pillar of the CIBC Foundation. This pillar invests in the next generation of leaders from the disability community by supporting projects that increase access to education and employment for underserved communities. Projects focus on reskilling, upskilling and addressing the digital divide.

Learn more about the CIBC Foundation

Partnerships

Learn about the organizations and platforms we work with to further our approach.

MaRS design challenge

Created by MaRS and CIBC, the Inclusive Design Challenge aims to identify and overcome the most pressing employment barriers that persons with disabilities face. The challenge invites members of the disability and innovation communities to propose and develop solutions to these barriers through a series of crowdsourced competitions.

Learn more about the MaRS design challenge

AccessNow

AccessNow is an online accessibility mapping platform that aims to empower people to discover accessible opportunities.

We’re excited to be on a journey with AccessNow to add our banking centre network to the platform, which is expected to take place soon.

Learn more about AccessNow

MagnusCards

MagnusCards is a free app that teaches life skills through storytelling. The app uses digital card decks that provide illustrated instructions for daily activities, including banking.

The CIBC Card Decks take a step-by-step approach to help you learn about banking and money management.

Learn more about MagnusCards

Our commitment

We’re committed to creating an accessible environment and experiences for all our clients and team members with disabilities.

Our multi-year plan

This plan outlines our strategy to prevent and remove barriers to accessibility.

CIBC’s Multi-Year Accessibility Plan (PDF, 150 KB) Opens in a new window.

Accessible customer service

This policy communicates our approach to promoting an accessible environment.

CIBC’s Accessible Customer Service Policy (PDF, 115 KB) Opens in a new window.

Online banking compliance

CIBC follows the Web Content Accessibility Guidelines (WCAG) provided by the W3C, the primary governing body of the internet, to make sure our website is accessible to all.

WCAG 2 Overview Opens in a new window.

Contact us

Have questions, concerns or complaints? Reach out to us.

Meet with us Opens in a new window.

Find an ATM or banking centre Opens in a new window.

Let us know your complaints

Call us at 1-800-465-2422 Opens your phone app. or 1-800-465-7401 Opens your phone app.

We also accept and support both IP Relay (web-enabled message device) calls and Video Relay calls from Canada Video Relay Service (Canada VRS).

Supporting our communities

CIBC Foundation

Partnerships

MaRS design challenge

AccessNow

MagnusCards

Our commitment

Our multi-year plan

Accessible customer service

Online banking compliance

Contact us