Supporting our communities

Our approach is to reduce or remove barriers to enhance access for all.

CIBC Foundation

We’re proud to support a number of disability community organizations through the Inclusive Communities pillar of the CIBC Foundation. This pillar invests in the next generation of leaders from the disability community by supporting projects that increase access to education and employment for underserved communities. Projects focus on reskilling, upskilling and addressing the digital divide.

Learn more about the CIBC Foundation

Stories of impact

At CIBC, our accessibility journey is driven by our team members, whose passions and talents bring our commitment to life. Learn about some of their stories here.

Video: CIBC Team Member Stories I Martin (2:46)

Transcript for the video Martin's Story. Opens in a new window.

Partnerships

Learn about the organizations and platforms we work with to further our approach.

Specialisterne

Specialisterne is an internationally recognized leader in supporting neurodivergent talent, including individuals on the autism spectrum, by enabling meaningful employment and providing services for employers, employees and public education.

CIBC was the first Canadian bank to partner with Specialisterne, recognizing that traditional hiring practices can be a barrier for neurodiverse candidates. Through this partnership, we reimagined our recruitment process and have hired over 100 team members since launching the initiative in 2015.

Learn more about Specialisterne Opens a new window.

Disability:IN

Disability:IN is a leading nonprofit resource for business disability inclusion worldwide. Our partnership offers our teams a connection to initiatives, tools and expertise that help us deliver a stronger client and employee experience.

Learn more about Disability:IN Opens a new window.

MagnusCards

MagnusCards is a free app from Magnusmode that’s great for anyone who benefits from step-by-step guidance for everyday activities. The app features digital card decks that offer visual and written instructions for various tasks.

The CIBC Card Decks focus on teaching skills related to banking and money management.

Learn more about MagnusCards Opens a new window.

Contact us

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Submit accessibility-related feedback

Call us for credit card issues at 1-800-465-4653 Opens your phone app. or 1-877-331-3338 for teletype devices (TTY). Opens your phone app. (TTY)

Call us at 1-800-465-2422 Opens your phone app. or 1-800-465-7401 for teletype devices (TTY). Opens your phone app. (TTY)

We also accept and support both IP Relay (web-enabled message device) calls and Video Relay calls from Canada Video Relay Service (Canada VRS).

Supporting our communities

CIBC Foundation

Stories of impact

Cookies are disabled

Partnerships

Specialisterne

Disability:IN

MagnusCards

Contact us