CIBC Foundation


MaRS design challenge



Our commitment

Our multi-year plan

This plan outlines our strategy to prevent and remove barriers to accessibility.

CIBC’s Multi-Year Accessibility Plan (PDF, 150 KB) Opens in a new window.

Accessible customer service

This policy communicates our approach to promoting an accessible environment.

CIBC’s Accessible Customer Service Policy (PDF, 115 KB) Opens in a new window.

Online banking compliance

CIBC follows the Web Content Accessibility Guidelines (WCAG) provided by the W3C, the primary governing body of the internet, to make sure our website is accessible to all.

WCAG 2 Overview Opens in a new window.

Contact us

Call us at 1-800-465-2422 Opens your phone app. or 1-800-465-7401 Opens your phone app.

We also accept and support both IP Relay (web-enabled message device) calls and Video Relay calls from Canada Video Relay Service (Canada VRS).