What is personal information?
- Personal information means any information about an identifiable individual.
- It can be in any form, including paper, electronic, audio, video or biometric such as voiceprints, photographs and signatures. This information can also include information collected through digital activities such as the device model, browser type and IP address.
What personal information does CIBC collect?
- We usually collect the following types of information to help us understand more about you and serve you better: contact, identity, financial, transactional and other information.
- Much of the information comes from you but we may also collect information from third parties such as credit bureaus, public records, or government agencies and registries.
- We may also collect information by monitoring or recording your interactions with us, like telephone calls, video conferencing, online chats or other interactions with our websites and mobile sites. We use surveillance, including video recording, in and around our CIBC Banking Centres, bank machines, and other locations.
How does CIBC use and share information?
- We use and share your personal information to provide you with our products or services; to communicate with you; to offer you additional products or services, including targeted promotions; to personalize your experience with us, including by reviewing and analyzing your information; and to manage our business including our credit and other risks.
- Specifically, we may also use and share information within CIBC, including with CIBC’s Canadian affiliates; with CIBC’s affiliates located outside of Canada; with credit bureaus; and with other parties in order to protect you and us from error, to prevent and detect criminal activity, and to meet our legal and regulatory obligations.
- Depending on your products or services with us, we may share information with our program partners or with your joint account holders.
How does CIBC protect your information?
- We take reasonable steps to protect your personal information from unauthorized use, sharing, loss or theft, and we audit our security measures and assess that they remain effective and appropriate.
- Our employees that have access to your information are made aware of the importance of keeping it secure and confidential.
- We use contracts and other measures with our service providers to maintain the confidentiality and security of your information and prevent it from being used for any other purpose other than that for which it was intended.
What are my privacy choices?
You have control over how your personal information is collected, used or shared. For example, you may:
- Request that we do not use your Social Insurance Number (SIN) to assist in accurately identifying you when conducting credit bureau inquiries.
- Withdraw your consent to receive certain marketing communications for products and services of CIBC or CIBC Foreign Affiliates
Upon request and subject to certain exceptions, we will provide you with access to any personal information we hold about you.
We have steps you can follow if you have questions or concerns about your privacy.