What to do in the event of an emergency

In the event of an emergency, call Allianz Global Assistance

Travel assistance is available to you 24 hours a day, 7 days a week.

From Canada or the U.S., call 1-800-281-9109.

From all other locations, call collect 1-416-340-6524.

You must notify Allianz Global Assistance:

  • Prior to receiving any medical treatment
  • If you must cancel, interrupt or delay your trip
  • If you experience any emergency

Failure to notify Allianz Global Assistance will delay the processing and payment of your claim and may limit the amount of your claim payment.

How to file a claim

Travel Medical Insurance, Baggage and Personal Effects Insurance, and Accidental Death and Dismemberment Insurance

  • To report a claim and obtain a claim form within 30 days of occurrence, call Allianz Global Assistance at 1-800-281-9109.
  • Review and complete the claim form and mail it to the address provided in the form along with any required documentation that is outlined in your Certificate of Insurance.
  • All claims must be submitted through a claim form in writing within 90 days of the date the service was provided or the emergency situation occurred.

Trip Cancellation & Trip Interruption Insurance

  • To report a cancellation and obtain a claim form, contact Allianz Global Assistance no later than the first business day following the cause for cancellation of your trip. For assistance, call 1-800-281-9109. Call Allianz Global Assistance immediately if you must interrupt or delay your trip to report the interruption or delay and obtain a claim form.
  • Review and complete the claim form and mail it to the address provided in the form along with any required documentation that is outlined in your Certificate of Insurance.
  • All claims must be submitted through a claim form in writing within 90 days of the date the service was provided or the emergency situation occurred.

For more detail about claims, refer to the sample Certificate of Insurance (CIBC Comprehensive Travel Insurance Plan) (PDF, 475 KB) .

For Quebec residents

Distributing firm’s name and contact information

AZGA Insurance Agency Canada Ltd. operating as Allianz Global Assistance
4273 King Street East
Kitchener, Ontario
N2P 2EP
519-742-2800Opens your phone app.

Licensed sectors

Damage insurance (broker) and insurance of person

Registration number

510528Opens a new window in your browser.

How to file a complaintOpens a new window in your browser.

Co-operators Life Insurance Company
1920 College Avenue
Regina, Saskatchewan
S4P 1C4
1-800-454-8061Opens your phone app.

The Sovereign General Insurance Company
140 – 6700 Macleod Trail South East
Calgary, Alberta
T2H 0L3
1-800-510-0354Opens your phone app.

Terms and conditions

CIBC Travel Insurance plans are underwritten by Co-operators Life Insurance Company (accident and sickness benefits) and The Sovereign General Insurance Company (property and casualty benefits). CIBC Travel Insurance is administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc. Allianz Global Assistance provides the CIBC travel assistance and claims services in respect of all insurance coverage under CIBC Travel Insurance plans. CIBC earns compensation from the insurer for the promotion of CIBC Travel Insurance plans.

CIBC Travel Insurance is subject to eligibility conditions, limitations and exclusions (including pre-existing medical condition exclusions), which are contained in the Certificate of Insurance you receive following enrollment.1 Before applying, you can review a sample copy of the current Certificate of Insurance (CIBC Comprehensive Travel Insurance Plan) (PDF, 475 KB) .You can also call CIBC Travel Insurance at 1-800-281-9109. Coverage will be voidable if you fail to disclose or misrepresent any material fact or circumstance affecting coverage.

In all cases, you should speak to an insurance advisor before acting.