What to do in the event of an emergency

In the event of an emergency, call Allianz Global Assistance

Travel assistance is available to you 24 hours a day, 7 days a week.

From Canada or the U.S., call 1-800-281-9109 Opens your phone app..

From all other locations, call collect 1-416-340-6524 Opens your phone app..

You must notify Allianz Global Assistance:

  • Prior to receiving any medical treatment
  • If you must cancel, interrupt or delay your trip
  • If you experience any emergency

Failure to notify Allianz Global Assistance will delay the processing and payment of your claim and may limit the amount of your claim payment.

Please note, your purchased travel insurance is separate from the coverage included with your CIBC credit card. Learn more about the travel coverage included with your CIBC credit card Opens in a new window.

How to file a claim

Baggage and Personal Effects Insurance, Accidental Death and Dismemberment Insurance, and Travel Medical Insurance

  • To report a claim and obtain a claim form within 30 days of occurrence, call Allianz Global Assistance at 1-800-281-9109 Opens your phone app..
  • Review and complete the claim form and mail it to the address provided in the form along with any required documentation that is outlined in your Certificate of Insurance.
  • All claims must be submitted through a claim form in writing within 90 days of the date the service was provided or the emergency situation occurred.

Trip Cancellation and Trip Interruption Insurance

  • To report a cancellation and obtain a claim form, contact Allianz Global Assistance no later than the first business day following the cause for cancellation of your trip. For assistance, call 1-800-281-9109 Opens your phone app.. If you must interrupt or delay your trip, call Allianz Global Assistance immediately to report the interruption or delay and obtain a claim form.
  • Review and complete the claim form and mail it to the address provided in the form along with any required documentation that is outlined in your Certificate of Insurance.
  • All claims must be submitted through a claim form in writing within 90 days of the date the service was provided or the emergency situation occurred.

For more detail about claims, refer to the sample Certificate of Insurance (CIBC Comprehensive Travel Insurance Plan) (PDF, 475 KB) Opens in a new window..

Our partners

CIBC earns compensation from the insurer for the promotion of CIBC Travel Insurance plans.

Distributing firm

CIBC Travel Insurance is administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc. Allianz Global Assistance provides CIBC travel assistance and claims services in respect of all insurance coverage under CIBC Travel Insurance plans.

AZGA Insurance Agency Canada Ltd. operating as Allianz Global Assistance

4273 King Street East
Kitchener, Ontario
N2P 2EP
519-742-2800Opens your phone app.

Third-party underwriters

CIBC Travel Insurance plans are underwritten by Co-operators Life Insurance Company, which covers accident and sickness benefits, and The Sovereign General Insurance Company, which covers property and casualty benefits.

Co-operators Life Insurance Company

1920 College Avenue
Regina, Saskatchewan
S4P 1C4
1-800-454-8061Opens your phone app.

The Sovereign General Insurance Company

140 – 6700 Macleod Trail South East
Calgary, Alberta
T2H 0L3
1-800-510-0354Opens your phone app.

More information about CIBC Insurance

Licensed sectors

CIBC Travel Insurance is licensed to sell damage insurance (broker) and insurance of person.

Registration number

CIBC is registered with the Autorité des marches financiers (AMF) under 510528. Verify CIBC on AMF’s site Opens in a new window.

Complaints

Are we not meeting all of your expectations? Follow Allianz’s complaint process Opens in a new window.

Terms and conditions

CIBC Travel Insurance is subject to eligibility conditions, limitations and exclusions, including pre-existing medical condition exclusions, which are contained in the Certificate of Insurance you receive following enrolment.1 Before applying, you can review a sample copy of the current Certificate of Insurance (CIBC Comprehensive Travel Insurance Plan) (PDF, 475 KB) Opens in a new window..You can also call CIBC Travel Insurance at 1-800-281-9109 Opens your phone app.. Coverage will be voidable if you fail to disclose or misrepresent any material fact or circumstance affecting coverage.

In all cases, you should speak to an insurance advisor before acting.