CIBC Travel Assistance

What to do in the event of an emergency

Call CIBC Travel Assistance

You must notify CIBC Travel Assistance

  • prior to receiving any medical treatment,
  • if you must cancel, interrupt or delay your trip, or
  • if you experience any emergency

Failure to notify CIBC Travel Assistance will delay the processing and payment of your claim and may limit the amount of your claim payment.

Complementary services included in your travel insurance

Pre-travel – Know your destination

While planning your trip, call CIBC Travel Assistance to ensure you have key travel-related information about your destination, including:

  • Passport and visa information
  • Health hazards advisory
  • Inoculation requirements
  • Weather information
  • Currency exchange information
  • Consulate and embassy locations
  • Translation and interpreter services

En route – Overcome any unforeseen setbacks

If you encounter unexpected travel-related setbacks during your trip, simply call CIBC Travel Assistance to help you with the following:

(This list of services is for your convenience only, we do not cover any expenses relating to these helpful services.)

Missing baggage
If your baggage is lost, stolen or delayed while you are using a common carrier, CIBC Travel Assistance will advise you of the proper reporting procedures and help you maintain contact with the appropriate companies or authorities to help resolve the problem.

You can be reimbursed up to your coverage amount if you purchase Comprehensive Travel Insurance.

Emergency message services
CIBC Travel Assistance will take emergency messages from or for you.

Emergency ticket replacement
We will help you replace lost or stolen airline tickets.

Emergency cash services
In the event of an emergency, our assistance co-ordinators will arrange for cash to be available to you through a friend, family member, business or your credit card company.

Replacing prescription drugs
When permitted by law and with the approval of the patient's physician(s), we will assist you in obtaining prescription drugs and other necessary personal medical items which have been forgotten, lost or depleted while travelling.

Legal services
We will help you contact a local attorney or the appropriate consular officer if you are arrested or detained, are in a traffic accident or otherwise require legal help.

Bail bond services
These can be co-ordinated for you in all locations where they are available.

Terms and conditions

Coverage amounts shown are in Canadian dollars. CIBC Emergency Travel Medical and Trip Cancellation/Interruption is underwritten by Co-operators Life Insurance Company. Baggage and Personal Effects coverage is underwritten by The Sovereign General Insurance Company. This Product is administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd. AZGA Service Canada Inc. is the successor by amalgamation to TIC Travel Insurance Coordinators Ltd. (TIC). Please be advised that you still may receive documentation referencing TIC during the transition from TIC to Allianz Global Assistance.

Allianz Global Assistance provides the CIBC Travel Assistance service and claims services in respect of insurance coverage under CIBC Travel Insurance plans. CIBC Travel Insurance is subject to eligibility conditions, limitations and exclusions (including pre-existing medical condition exclusions), which are contained in the certificate of insurance you receive following enrolment. You can view a sample copy of the current Certificate of Insurance (PDF, 860 KB)  online or call CIBC Travel Insurance at 1-800-281-9109. Products and their features may change or no longer be offered at any time. The above is a general description only.