Travel Assistance

What to do in the event of an emergency

Call the Travel Assistance Centre

You must notify the Travel Assistance Centre:

  • Prior to receiving any medical treatment
  • If you must cancel, interrupt or delay your trip
  • If you experience any emergency

Failure to notify the Travel Assistance Centre will delay the processing and payment of your claim and may limit the amount of your claim payment.


Complementary services included in your travel insurance

Pre-travel — Know your destination

While planning your trip, call the Travel Assistance Centre to ensure you have key travel-related information about your destination, including:

  • Passport and visa information
  • Health hazards advisory
  • Inoculation requirements
  • Weather information
  • Currency exchange information
  • Consulate and embassy locations
  • Translation and interpreter services

En route — Overcome any unforeseen setbacks

If you encounter unexpected travel-related setbacks during your trip, simply call the Travel Assistance Centre to help you with the following:

(This list of services is for your convenience only, we do not cover any expenses relating to these helpful services.)

Missing baggage
If your baggage is lost, stolen or delayed while you are using a common carrier, the Travel Assistance Centre will advise you of the proper reporting procedures and help you maintain contact with the appropriate companies or authorities to help resolve the problem.

You can be reimbursed up to your coverage amount if you purchase Comprehensive Travel Insurance.

Emergency message services
The Travel Assistance Centre will take emergency messages from or for you.

Emergency ticket replacement
The Travel Assistance Centre will help you replace lost or stolen airline tickets.

Emergency cash services
In the event of an emergency, the Travel Assistance Centre co-ordinators will arrange for cash to be available to you through a friend, family member, business or your credit card company.

Replacing prescription drugs
When permitted by law and with the approval of the patient's physician(s), the Travel Assistance Centre will assist you in obtaining prescription drugs and other necessary personal medical items which have been forgotten, lost or depleted while travelling.

Legal services
The Travel Assistance Centre will help you contact a local attorney or the appropriate consular officer if you are arrested or detained, are in a traffic accident or otherwise require legal help.

Bail bond services
These can be co-ordinated for you in all locations where they are available.


Terms and conditions

Coverage amounts shown are in Canadian dollars. CIBC Travel Insurance is underwritten by Co-operators Life Insurance Company and The Sovereign General Insurance Company. CIBC Travel Insurance is administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc. 

CIBC Travel Insurance is subject to eligibility conditions, limitations and exclusions (including pre-existing medical condition exclusions), which are contained in the certificate of insurance you receive following enrollment. You can view a sample copy of the current Certificate of Insurance (Comprehensive Plan) (PDF, 415 KB) .You can also call 1-800-281-9109. This certificate will be voidable if you have failed to disclose or have misrepresented any material fact or circumstance affecting coverage under this certificate. Products and their features may change or may no longer be offered at any time. This is a general description only and does not constitute legal or insurance advice. In all cases, you should speak to an insurance advisor before acting.

For residents of Quebec, Co-operators Life Insurance Company and The Sovereign General Insurance Company are registered with l’Autorité des marchés financiers (AMF).

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