Travel Assistance

What to do in the event of an emergency

Call Allianz Global Assistance

You must notify Allianz Global Assistance:

  • Prior to receiving any medical treatment,
  • If you must cancel, interrupt or delay your trip
  • If you experience any emergency

Failure to notify Allianz Global Assistance will delay the processing and payment of your claim and may limit the amount of your claim payment.


Additional services included with your travel insurance

Pre-travel — Know your destination

While planning your trip, call Allianz Global Assistance to ensure you have key travel-related information about your destination, including:

  • Passport and Travel Visa information
  • Health hazards advisory
  • Inoculation requirements
  • Weather information
  • Currency exchange information
  • Consulate and embassy locations
  • Translation and interpreter services

En route — Overcome any unforeseen setbacks

If you encounter unexpected travel-related setbacks during your trip, simply call Allianz Global Assistance to help you with the following:

(This list of services is for your convenience only — we don't cover any expenses related to these helpful services.)

Missing baggage
If your baggage is lost, stolen or delayed while you’re using a common carrier, Allianz Global Assistance will advise you of the proper reporting procedures and help you maintain contact with the appropriate companies or authorities to help resolve the problem.

You may be reimbursed up to your coverage amount if you purchase either the CIBC Trip Cancellation & Trip Interruption Enhanced Plan or the CIBC Comprehensive Plan.

Emergency message services
Allianz Global Assistance will take emergency messages from or for you.

Emergency ticket replacement
Alliance Global Assistance will help you replace lost or stolen airline tickets.

Emergency cash services
In the event of an emergency, Allianz Global Assistance will arrange for cash to be available to you through a friend, family member, business or your credit card company.

Replacing prescription drugs
When permitted by law and with the approval of the patient's physician(s), Allianz Global Assistance will assist you in obtaining prescription drugs and other necessary personal medical items which have been forgotten, lost or depleted while travelling.

Legal services
Allianz Global Assistance will help you contact a local attorney or the appropriate consular officer if you are arrested or detained, are in a traffic accident or otherwise require legal help.

Bail bond services
These can be coordinated for you in all locations where they're available.


Terms and conditions

CIBC Travel Insurance plans are underwritten by Co-operators Life Insurance Company (accident and sickness benefits) and The Sovereign General Insurance Company (property and casualty benefits). CIBC Travel Insurance is administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc. Allianz Global Assistance provides the CIBC travel assistance and claims services in respect of all insurance coverage under CIBC Travel Insurance plans. CIBC earns compensation from the insurer for the promotion of CIBC Travel Insurance plans.

CIBC Travel Insurance is subject to eligibility conditions, limitations and exclusions (including pre-existing medical condition exclusions), which are contained in the Certificate of Insurance you receive following enrollment. Before applying, you can review a sample copy of the current Certificate of Insurance (CIBC Comprehensive Travel Insurance Plan) (PDF, 475 KB) . You can also call CIBC Travel Insurance at 1-800-281-9109. Coverage will be voidable if you fail to disclose or misrepresent any material fact or circumstance affecting coverage.

The above descriptions of assistance services are general descriptions only and do not constitute legal or insurance advice. In all cases, you should speak to an insurance advisor before acting.