How to review and confirm your information

Step 1: Let's get started on your web browser

Select the "Sign on" button in the demo to continue.

Step 2: Update your information

When you sign on to CIBC Online Banking, you may be prompted to review and confirm your contact information to ensure that it's correct.

For this demo, we've been prompted to update the "Other address" information.

Select the "Add address" button to continue.

Step 3: Enter your other address

It's mandatory to provide at least one civic address. Your only address can’t be a P.O Box or be left blank.

To perform a search, start entering your civic address into the field.

Step 4: Select the correct address

After you start entering your civic address into the field, results will populate in the dropdown menu.

Select the correct address to continue.

Step 5: Confirm your address

Once you've chosen the correct address from the dropdown menu, select the "Confirm" button.

Step 6: Select "Next

Once your "Other address" has been successfully entered, select the "Next" button to continue.

Step 7: Review and confirm your employer details

If updates to your employer information are required, update the name and address.

Once you've confirmed your employer details are correct, select the "Next" button.

Step 8: Consent to CIBC validating your information

Select the checkbox for "I consent to CIBC validating my information with a credit bureau".

Clients with missing or invalid identification are required to complete the credit check authorization step. This won't impact your credit score.

Once you've given your consent, select the "Next" button to continue.

Step 9: Review your information before submitting

Check all the information you've updated is correct and complete.

When you're ready, select the "Submit" button.

Great job!

You've successfully reviewed and confirmed your information on CIBC Online Banking.

An on-screen message will let you know that your information has been updated. Select the "Done" button to return to the homepage.

Step 1: Let's get started on the mobile app

Select the "Sign on" button in the demo to continue.

Step 2: Update your information

When you sign on to the CIBC Mobile Banking App, you may be prompted to review and confirm your information to ensure that it's correct.

For this demo, we've been prompted to update the "Other address" information. Select the "Add address" button to continue.

Step 3: Enter your other address

It's mandatory to provide at least one civic address. Your only address can’t be a P.O Box or be left blank.

To perform a search, start typing your civic address into the field.

Step 4: Select the correct address

After you start entering your address into the field, results will populate in the dropdown menu. Select the correct address to continue.

Step 5: Confirm your address

Choose the correct address and select the "Confirm" button to continue.

Step 6: Review address

Check that the address is correct. If it's correct, select the "Confirm" button to continue.

Step 7: Select "Next"

Once your "Other address" has been entered successfully, select the "Next" button to continue.

Step 8: Review and confirm your employer details

If updates to your employer information are required, update the name and address.

Once you've confirmed you're employer details are correct, select the "Next" button.

Step 9: Consent to CIBC validating your information

Select the checkbox for "I consent to CIBC validating my information with a credit bureau".

Clients with missing or invalid identification are required to complete the credit check authorization step. This won't impact your credit score.

Step 10: Select "Next"

Once you've given your consent, select the "Next" button to continue.

Step 11: Review your information

Review all the information you've updated, to confirm it’s correct and complete.

Step 12: Confirm and select "Submit"

When you're ready, select the "I confirm the information provided is correct and complete" checkbox.

Next, select the "Submit" button to proceed.

Great job!

You've successfully reviewed and confirmed your information on the CIBC Mobile Banking App.

An on-screen message will let you know that your information has been updated. Select the "Done" button to return to the app homepage.