How to manage your card

Step 1: Let's get started on your web browser

Select the "Sign on" button in the demo to continue. 

Step 2: Choose which card to manage

On the CIBC Online Banking homepage, select the three-dot menu for the card you want to manage.

Step 3: Manage your card

On the dropdown menu that opens, select "Manage my card" from the options.

First, we'll explore how to choose a new PIN for your card. 

If you'd like to learn how to order a replacement for a damaged card, go to step 11.

Step 4: Choose a PIN for your card

On the specific Manage My Card page for the credit card you chose, select "Choose PIN" from the menu.

Step 5: Enter a 4-digit PIN

On the dialog box, enter a new 4-digit PIN.

Step 6: Re-enter the PIN

Enter the PIN a second time to ensure both PIN entries match. Once you're done, select the "Next" button.

Step 7: Verify your identity

You may be prompted to confirm your identity with a one-time verification code. 

From the dropdown menu for "Contact method", choose your preferred method to receive the code and select the "Send code" button. 

If you aren't prompted to enter a code, go to the next step.

Step 8: Enter your verification code

Once the code has been sent to you, there will be a field to enter it. 

Enter the verification code and select the "Next" button.

Step 9: Validate your PIN with your card in-person

Once you've provided the verification code to confirm your PIN, you'll also need to verify it in-person.

Within 14 days of saving this new PIN, visit a CIBC ATM or complete an in-store purchase using the PIN to ensure the PIN is validated and saved.

Review the instructions for how to validate your PIN at a CIBC ATM. When you're finished, select the "In-store purchase" tab.

Step 10: Find out how to validate your PIN in-store

Review the instructions for validating your PIN in-store by making a purchase with your card. Once you're finished, select the "Done" button to continue.

Step 11: Select the option to replace a damaged card

On the Manage My Card page, select the "Replace Damaged Card" option.

Step 12: Request a new card

To replace a damaged card, ensure the delivery address where you'd like to receive the replacement card is correct. Then, select the "Request" button.

Great job!

You've successfully learned how to manage your credit card. 

If you requested a replacement card, there will be a message on-screen confirming the expected delivery time and delivery address you specified.

Step 1: Let's get started on the mobile app

Select the "Sign on" button in the demo to continue. 

Step 2: Choose which card to manage

On the CIBC Mobile Banking App homepage, select the three-dot menu for the card you want to manage. 

First, we'll explore how to choose a new PIN for your card. 

If you'd like to learn how to order a replacement for a damaged card, go to step 9.

Step 3: Select "Choose PIN"

On the dropdown menu, select "Choose PIN" from the options.

Step 4: Enter a 4-digit PIN

In the field provided, enter a new 4-digit PIN.

Step 5: Re-enter the PIN

Enter the PIN a second time to ensure both PIN entries match. Once you're done, select the "Next" button.

As part of this step, you may be prompted to confirm your identity with a one-time verification code.

If you aren't prompted to enter a code, go to the next step. 

If you do get asked for a code, open the dropdown menu for "Contact method", choose your preferred method to receive the code and select the "Send code" button. 

Once the code has been sent to you, there will be a field to enter it. Enter the code and select the "Next" button to continue.

Step 6: Validate your PIN with your card in-person

Once you've provided the verification code to confirm your PIN, you'll also need to verify it in-person. 

Within 14 days of saving this new PIN, visit a CIBC ATM or complete an in-store purchase using the PIN to ensure the PIN is validated and saved.

Review the instructions for how to validate your PIN at a CIBC ATM. When you're finished, select the "In-store purchase" tab.

Step 7: Find out how to validate your PIN in-store

Review the instructions for validating your PIN in-store by making a purchase with your card. Once you're finished, select the "Done" button to continue.

Step 8: Learn how to replace a damaged card

On the CIBC Mobile Banking App homepage, select the three-dot menu for the card you want to manage.

Step 9: Select the option to "Replace damaged card"

On the Manage My Card page, select the "Replace damaged card" option.

Step 10: Request a new card

To replace a damaged card, ensure the delivery address where you'd like to receive the replacement card is correct. Then, select the "Request" button.

Great job!

You've successfully learned how to manage your credit card. 

If you requested a replacement card, there will be a message on-screen confirming the expected delivery time and delivery address you specified.