Should someone steal your card, your card number, or other card details, you will not be held responsible for fraudulent purchases processed through the Visa network as long as you meet your obligations and use care to protect your card and PIN.
We monitor fraud trends and typical debit and credit card activity. When we detect various factors that indicate a transaction may be fraudulent, we’ll notify you by text, email or phone to authenticate the transaction. To learn more, visit Fraud alerts.
Digital Disputes Platform
Have a transaction you don’t recognize? Contact us about it immediately by submitting a digital dispute. Simply sign on to your online or mobile banking, select the transaction you don’t recognize, select “Report an issue” and follow the instructions to submit your dispute.
Activate a new or replacement card, lock a missing card or report a lost or stolen card with just one click through the CIBC Mobile Banking App and CIBC Online Banking.
Set up alerts through the CIBC Mobile Banking App and CIBC Online Banking. Get notified by phone, email or online message when you've exceeded your customized budget or are nearing your credit limit.ⓘ
Set up alerts and get notified as soon as possible about potential unauthorized use of your credit card through alerts by email or online message.
Credit report alerts
Stay up to date on key changes to your personal credit report so you're aware of any unusual activity.ⓘ You can also schedule other alerts and reminders so that you are notified when your payment is due, when your eStatement is ready and much more.
Some purchases can't wait. CIBC Pace It helps manage your finances with Installment Plans on your credit card at lower interest rates. Start paying for the big things that matter at a pace you choose.ⓘ
Please note: Multilanguage sites do not provide full access to all content on CIBC.com. The full CIBC website is available in English and French.