CIBC Online Brokerage Survey

1. Which of the following CIBC companies do you consider to be your primary brokerage provider?

   Investors Edge
   Imperial Investor Services
   Wood Gundy

2. On average, how often do you visit your primary brokerage's website?

   Daily
   Once or twice a week
   Once or twice a month
   A few times over the period of a year

3. What is the primary reason that you normally visit your brokerage website?

   Conducting trades
   Viewing holdings and balances
   Quotes, news and research
   Other

4. Do you have any brokerage accounts outside of CIBC?

   Yes
   No

5. If you answered yes to question 4, do you use the online services offered by the brokerage where you hold your account(s)?

   Yes
   No

For the newly redesigned CIBC brokerage sites:

6. Using a scale of 1 to 5, where 1 is poor and 5 is excellent, please rank the following:

   1. Visual appearance of the site

      1 2 3 4 5

   2. Organization and layout

      1 2 3 4 5

   3. Ease of finding and viewing information

      1 2 3 4 5

   4. Ease of conducting transactions

      1 2 3 4 5

7. Using a scale of 1 to 5, where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the changes to the website?

   1 2 3 4 5

8. Using a scale of 1 to 5, where 1 is very dissatisfied and indicates that change is required and 5 is very satisfied and indicates that no change is required, please rank your satisfaction with the following sections of the website:

   1. Trading

      1 2 3 4 5 NA

   2. Account Information and Holdings

      1 2 3 4 5 NA

   3. Transaction History and online Statements/Tax Packages

      1 2 3 4 5 NA

   4. Quotes and Research

      1 2 3 4 5 NA

   5. Education and Help Content

      1 2 3 4 5 NA

   6. Tools and Calculators

      1 2 3 4 5 NA

9. If you have indicated dissatisfaction with any sections of the website, or if you have any other concerns or feedback about the website, please provide suggestions or comments that you feel will improve your online experience. Be specific where possible.

10. General comments

If you wish to be contacted, please provide your