DIGITAL BANKING

If you receive printed statements for your accounts in the mail, they will be delayed until service returns to normal. Remember that you still need to make all required payments to meet your financial obligations. You can review your most recent statements or switch to eStatements in CIBC Online Banking® and CIBC Mobile Banking®.

Sign on to online banking from your computer or device and change your settings. For step-by-step instructions, visit our How To page. After that, you can review eStatements for your credit cards, bank accounts, personal lines of credit and investment accounts online or on your mobile device. 

If you have a CIBC Investor’s Edge or CIBC Imperial Investor Services account, sign on to your brokerage account and register for eDocuments to switch to digital account statements and other account related notices.

Sign up for online and mobile banking to pay your bills electronically any time. You can use these services to set up recurring bill payments, so you never miss a payment. 

Alternatively, you can pay your bills by:

• Using a CIBC ATM.
• Setting up pre-authorized payments with the bill payment merchants. Contact the merchant to find out if pre-authorized payments are available.
• Visiting a CIBC Banking Centre.
• Calling CIBC Telephone Banking.

If you don’t currently receive eStatements, first sign on to online or mobile banking and switch to eStatements by updating your statement preferences. To review and print your eStatements, select My Documents from your menu options and choose Account Statements. Then search for your eStatements for any of the following:

• Bank accounts 
• Credit cards 
• Personal lines of credit (PLCs) 
• Investments, including Personal Portfolio Services and Securities Inc., mutual fund accounts, GICs, Retirement Savings Plan, Retirement Income Fund, and Tax-Free Savings Accounts 

If you have a CIBC Investor’s Edge or CIBC Imperial Investor Services account, you can access digital statements by signing on to your brokerage account and selecting eDocuments from the menu options.

If you have a CIBC Business Plus account — Aeroplan Visa Business Plus, Aventura Visa Card for Business Plus, Corporate Classic Plus Visa Card — eStatements are not available. Business Plus clients are encouraged to enrol to receive their statement via email.

Remember that even during a Canada Post service disruption, you are still required to make regular payments to meet your financial obligations.

For credit card disputes, contact the merchant first.

Government of Canada cheques:

Canada Post employees have agreed to deliver the following Government of Canada cheques monthly:

• Canada Pension Plan (CPP)
• Old Age Security (OAS)
• Canada Child Benefit (CCB)
• Veterans Affairs Canada Disability Pensions

All other cheques:

• As a result of the recent service disruption, you may experience delays.
• Contact the cheque issuer to determine if the money can be sent to you a different way, such as by Interac e-Transfer or wire payment.
• For cheques issued by CIBC or the Government of Canada, set up direct deposit to get the funds directly transferred to your bank account. For more information, visit set up direct deposits.

Credit cards that are set to expire between May and September have been sent to clients ahead of this service disruption.

While all credit cards will remain active until the last calendar day of the expiring month, we recommend you activate your new card when it is received.

If you’ve previously added your card to your mobile wallet, your replacement card credentials will automatically be updated. You can continue to pay with your mobile device. 

To request a replacement card, use CIBC Online Banking or CIBC Mobile Banking. If your mailing address on file is within Canada, you’ll receive an email to select your nearest CIBC Banking Centre for pickup. To ensure a smooth process, respond promptly with your preferred banking centre. If we don’t hear from you, your card may be further delayed. You’ll need a valid government-issued photo ID to pick up your card.

Note: If your mailing address on file is outside of Canada, you won’t receive an email to select a CIBC Banking Centre for pickup. Expect delays due to the service disruption, as your card will be sent to your mailing address on file.

If you don’t have an email associated with your CIBC profile, contact us to have your card shipped to the nearest CIBC Banking Centre for pickup.  

Note: If your phone number on file with CIBC is incorrect or invalid, you won’t be able to select a CIBC Banking Centre for pickup. Your card will be mailed to you at the address we have on file, and subject to delays due to the service disruption. 

If you previously loaded your credit card details into your mobile wallet, continue to use your mobile wallet to make purchases. Your replacement card details are automatically updated within your mobile wallet. 

If you did not previously load your credit card details into your mobile wallet, here’s how to do it: 

1. Sign on to online or mobile banking with a card other than the lost or stolen card.
2. From Settings and Security menu, select Apple Pay settings for iOS, or Google Pay Settings for Android. Select the credit card you want to add to your mobile wallet.
3. Follow the on-screen instructions to add your new card to Apple Pay or Google Pay.

You can visit the nearest CIBC Banking Centre to receive a replacement for a lost, stolen or damaged CIBC debit card. The replacement debit card will have a different number from your current card. You will need to add this new debit card to your mobile wallet.

You can choose your PIN online by following the instructions at cibc.com/PIN. Alternatively, you can visit the nearest CIBC Banking Centre or call Telephone Banking for help setting up a new PIN. 

You can visit the nearest CIBC Banking Centre to receive a debit card.

Expect delays in receiving your CIBC credit card, due to the service disruption. If your application is approved, you’ll receive an email request to select the nearest CIBC Banking Centre for pickup. To ensure a smooth process, reply promptly with your preferred CIBC Banking Centre. You’ll need a valid government-issued photo ID to pick up your card. If we don’t hear from you, your card will be sent out, but delivery time may be impacted due to the Canada Post service disruption.

You can order cheques through online or mobile banking, but delivery will be delayed until service has returned to normal. If you have an urgent need for cheques, you can choose the Cheque Express shipping option.