To complete a sensitive transaction, you'll be prompted to enter a one-time verification code.
Sensitive transactions could include updating your contact information, sending a large bill payment or adding a new Interac e-Transfer recipient.
Here's what you need to do:
1) Choose to receive your one-time verification code by text or phone call. Also, keep in mind that carrier charges may apply.
2) Get a 6-digit one-time verification code instantly.
3) Enter the code to complete your transaction.
Learn more about the two-step verification process