Exciting changes are coming to everyday banking

In November 2025, your account will be automatically placed in one of 3 account tiers as part of our changes to the CIBC Smart Account.

As your relationship with us grows, you may be eligible for additional features and benefits like monthly account fee rebates and fee rebates on active^ⓘ eligible^ⓘ credit cards.

Already bank with us? Your transit, account numbers, direct deposits and pre-authorized payments won’t be impacted and no action is required.

Your CIBC Smart Account will be assigned to a tier based on the eligible balances you hold with us.

Here’s an example of some of the accounts and products that are included in the calculation of eligible balances:

• CIBC chequing and savings accounts
• GICs issued by CIBC
• CIBC Investment accounts
• CIBC Mutual Funds
• Investor’s Edge, Imperial Investor Services and Personal Portfolio Services

Tiers are calculated on a monthly basis, based on the 2 previous average monthly balances calculated. The month with the highest average monthly balance calculated will be used to determine your account tier and current month's eligible features and benefits for that tier.

If you have other non-CIBC accounts, you can transfer your deposit and investment balances to us to move through the tiers faster and unlock additional features and benefits.

For more details on what's considered an eligible balance, the calculation of average monthly balances and how tiers are determined, review the Personal Account Service Fees (PDF, 425 KB) Opens a new window..

Starting in November 2025, you'll be able to sign on to the CIBC Mobile Banking® App and CIBC Online Banking® to find out which tier your CIBC Smart Account is in. Your account's current tier will be located within the "Account details" section of your CIBC Smart Account. You'll also be able to call CIBC Telephone Banking at 1-800-465-2422 Opens your phone app. to find out your account's current tier.

On the fifth business day of each month, your account's tier will be updated, if necessary, and will change in mobile and online banking.

There are a few ways to qualify for a monthly fee rebate on your CIBC Smart Account:

• If you maintain an end-of-day balance of $4,000 each day for that month in your CIBC Smart Account, you qualify for a fee rebate on up to 3 CIBC Smart Accounts^ⓘ, ⓘ.
• If you have over $40,000 in total eligible balances, you qualify for Tier 2, which includes a monthly fee rebate on up to 3 CIBC Smart Accounts^ⓘ, ⓘ. If you have over $100,000 in total eligible balances, you qualify for Tier 3, which also includes a monthly fee rebate on up to 3 CIBC Smart Accounts^ⓘ, ⓘ.
• If you’re a youth or student under 25^ⓘ, a student age 25 and up^ⓘ, a senior^ⓘ, a newcomer^ⓘ, a foreign worker^ⓘ, an RDSP beneficiary or a recipient of the Disability Tax Credit, you receive a monthly account fee rebate on your CIBC Smart Account.

It could take up to 2 months to be placed into a new tier after you transfer your funds to us, depending on when the transfer was initiated and how much you are transferring.

We’ll use your higher average monthly balance^ⓘ of the last 2 months to determine which tier you’ll be placed into, so any minor temporary changes to your balance shouldn’t impact your features and benefits. 

For example, you had a daily closing balance of $45,000 every day in the month of June. You maintained this balance throughout July until your balance dipped to $35,000 on the second last business day of the month.

When determining what tier we’d place you in, your average monthly balance^ⓘ would be $45,000 for June and $44,090 for July, despite the temporary dip below Tier 2’s $40,000 threshold. 

Here’s an example of some of the accounts and products that are included in the calculation of eligible balances:

• CIBC chequing and savings accounts
• GICs issued by CIBC
• CIBC Investment accounts
• CIBC Mutual Funds
• Investor’s Edge, Imperial Investor Services and Personal Portfolio Services

Here’s an example of what is not considered an eligible balance:

• Non-personal or business accounts
• CIBC lending products, including mortgages
• Simplii Financial products
• CIBC Bank USA products
• Investments held at CIBC Mellon

For more details on what’s considered an eligible balance, the calculation of average monthly balances and how tiers are determined, review the Personal Account Service Fees (PDF, 425 KB) Opens a new window..

Anyone who is 65 years of age or older will now receive a full monthly fee rebate of $16.95 for up to 3 CIBC Smart Accounts.

Yes, students will still enjoy unlimited everyday banking.

If you’re under the age of 25, you'll still receive the CIBC Smart Start benefit with a monthly account fee rebate until the age of 25.^ⓘ

If you’re a student over the age of 25, you’ll still receive the CIBC Smart for Students benefit with a monthly account fee rebate until graduation.^ⓘ 

With the updated CIBC Smart Account, in addition to no-monthly fee banking, students can also unlock additional features and benefits through tiered banking. If you have over $40,000 in total eligible balances with us, you can access features and benefits including a fee rebate on active^ⓘ eligible^ⓘ CIBC credit cards.

You’ll automatically qualify for Tier 3 and all the associated features and benefits if you’re a client of CIBC Private Wealth, CIBC Wood Gundy or CIBC Private Investment Counsel. These features and benefits include a monthly fee rebate, a full rebate of up to $139 on an active^ⓘ eligible^ⓘ CIBC credit card and a rebate of up to $50 for 3 authorized users on an active^ⓘ eligible^ⓘ CIBC credit card.

Yes, the new fees are changing for all account holders. If the deceased client was eligible for a fee discount, the account will continue to receive a fee discount for as long as they're eligible. If the deceased was eligible for the CIBC Smart™ for Seniors offer, that offer will continue to apply.

If you have a CIBC Smart Plus Account, you’ll be automatically converted to the updated CIBC Smart Account starting November 1, 2025.

Your account will be assigned to a tier based on the eligible balances you hold with us. If you maintain an average monthly balance^ⓘ above $100,000 with CIBC, you’ll qualify for Tier 3 features and benefits which include a monthly fee rebate, a full rebate of up to $139 on an active^ⓘ eligible^ⓘ CIBC credit card and a rebate of up to $50 for 3 authorized users on an active^ⓘ eligible^ⓘ CIBC credit card.

If you maintain an average monthly balance^ⓘ of $100,000 or more, you’ll be placed into Tier 3 and you’ll continue receiving a full annual fee rebate on one eligible CIBC credit card of up to $139 if you remain in Tier 3 on your card’s anniversary date. 

If you maintain an average monthly balance^ⓘ of $40,000 or more, you’ll be placed into Tier 2 and you’ll receive an annual rebate of up to $50 for the primary cardholder on an eligible CIBC credit card.