Fraud prevention for seniors 60+

Unsolicited contact

Fraudsters use different ways to reach out to potential victims and will typically create a sense of urgency in order to get a response.

Protect your information

Many scams are designed to trick you into providing confidential information, such as your SIN or Driver’s Licence Number, in order to steal your identity.

Be cautious when making a payment

Fraudsters will request untraditional forms of payment, such as wire transfer, pre-loaded cards, e-transfer, global money transfer, or cryptocurrency, as these methods are often difficult to trace. Always ensure you know exactly who you’re sending your money to and how your money will be used.

Keep your contact information up to date

Ensuring we have your correct contact information allows you to receive and respond to fraud alerts by text, email or phone to verify any suspicious transactions.

Set up voice verification

Call us at 1 800 465-2422 to set up voice verification on your account so that every time you call us we’ll be able to verify your identity with your voice. This ensures that only you have access to your account.

Review your bill payments and bank statements

Ensure all transactions on your account are accurate by regularly checking for any unauthorized charges.