Online Security

We want you to be confident when accessing your financial information online. CIBC uses multiple layers of protection to increase your security while using CIBC Online Banking or your online investment accounts.

Secure Online Banking and Investing

We offer you secure access to your online banking and investment accounts. As part of the sign on process, you may occasionally be prompted to answer one of the Personal Verification Questions you have set up. Once you have signed on, you can check your balances, transfer funds, and pay bills online quickly and safely. We also monitor activity in online banking and investment accounts to enhance your security and to protect your financial information. One of the security features you will notice in CIBC Online Banking and the online services of CIBC Investor’s Edge, CIBC Imperial Investor Service, CIBC Wood Gundy, and CIBC Private Investment Counsel is the date and time of your last sign, which is displayed within key areas. The date and time displayed should match the last time you signed on.

Web browser encryption

Web browsers use encryption to communicate securely over the Internet. You must have a browser with 128-bit encryption to use CIBC Online Banking or the online services of CIBC Investor’s Edge, CIBC Imperial Investor Service, CIBC Wood Gundy, or CIBC Private Investment Counsel. All of the browsers supported by CIBC Online Banking and these online services offer 128-bit encryption.

Session timeout

To protect you further, your online session will end after a period of inactivity. If you wish to continue accessing your online banking or investment accounts, you will have to sign on again. You should always sign out when you are done, and if using a computer that isn't your own, you should delete your browser's cache and close the browser window.