Putting your mind at ease - leveraging CIBC online tools
You can do much of your banking from the comfort of your home. Find answers to your common questions here to help you get started.
Jun. 12, 2020
4-minute read
We know being face-to-face with your CIBC Banking Centre representative can be very reassuring, especially during these challenging times. But the realities of COVID-19 mean that, right now, you may not always want to make the visit. Luckily, you can do many of your regular banking tasks online, easily and quickly. Since 1995, we've made banking online secure and convenient.
To help get you started, here are answers to some common questions.
What are my options?
Most of your everyday transactions can be completed from the comfort of your home. You can bank on your computer, tablet or smart phone. Using these online options, you can get information on your accounts, deposit cheques, pay bills, transfer funds, send money, view statements, order cheques, and more.
How complicated is using online banking?
Short answer: it's not. If you've used an ATM, the interaction on your computer is similar. You'll need to sign on to your account and use the menus to select what you'd like to do. Don't worry about making a mistake — you'll be able to confirm your transaction before it's completed.
Sounds great! How do I get started?
Getting started is simple and quick.
- To register for online banking on your desktop or laptop, go to our register for mobile and online banking. You’ll need a valid CIBC debit or credit card and your email address. We'll ask you to create a password — select one that's hard to guess.
- To download the mobile banking app on your tablet or mobile phone, look for the CIBC Mobile Banking® App in the App Store or Google Play store. You can also text “CIBC” to 101010, and we’ll send you the link.
For more support, go to online services to watch a video that explains step-by-step how to use your new online banking features.
Are CIBC Online Banking and Mobile Banking safe?
Like all Canadian banks, we take your account safety very seriously, and we want you to be confident when accessing your financial information online. We use enhanced security measures, such as encryption, two-step verification and user authentication, so you can bank with confidence. You can also sign up to receive alerts by text or email whenever charges or payments are made to your account, so you’re always in the know about your account activities.
What is your Digital Banking Guarantee?
Your money, our promise. It’s simple: if you’ve been a victim of fraud, and you’ve met all of your responsibilities, we promise to return 100% of the money you’ve lost from your CIBC accounts. Read more about our Digital Banking Guarantee.
How do I deposit a cheque?
With the CIBC Mobile Banking App, you can deposit cheques using the camera on your mobile phone or tablet. Take a picture of the front and back of the cheque using the app and deposit your funds. To learn more, watch our video on how to use CIBC eDeposit®.
Can I see my transactions?
Yes, in fact you can see up to 7 years of statements on your computer, tablet or mobile phone.
What else can I do?
Once you’re up and running with online banking, you can use some features to assess your financial health and set savings goals.
- Take the first step toward building your financial plan with the CIBC Financial HealthCheck™Opens a new window in your browser.. Use this quick tool to receive an overview of where your finances stand today and what to plan for next.
- Use the Savings Goals tool to help track your savings toward your goals, whether it’s to purchase something big or pay down debt. The Savings Goals tool helps you determine how much you’ll need to save each month, or how long it will take if you know how much you can contribute. Once you determine how much you want to contribute each month, you can even set up automatic transfers from one of your CIBC deposit accounts to the CIBC account you’re using for your savings goal.
I’m still not sure. What if I don’t have access to Wi-Fi?
No problem! Call us at 1-800-465-2422Opens your phone app. to make your transaction via our Telephone Banking service. Be prepared for wait times that may be longer than normal at the moment.
