Telephone Banking

CIBC Telephone Banking is convenient, secure and offers most of the banking services you use at your branch. CIBC offers you a full-service banking experience through our automated system, 24 hours a day, 7 days a week.

Need help with CIBC Telephone Banking?
Get instructions for some common transactions.

Bill Payments

Register bills for payment
Pay registered bills
Review bill payment history
Stop payments
Post-dated bill payments
Same day bill pay reversal


One-time funds transfer
Recurring funds transfer

Balances, Deposits & Withdrawals

Obtain balances
Review transaction history

Account Management

Address change
Reorder cheques
Change record keeping
View cheque images

Security Information

Security guarantee and tips
Select & manage password

Contact Us

To use Telephone Banking, call 1-800-465-2422 or 1-888-337-2422 (for service in French) from anywhere in Canada and the U.S.

If you are outside Canada or the U.S., call 1-888-872-2422 from other select countries. To use this number, dial the international calling code of the country from which you're calling (e.g., 011), then the toll-free number, followed by 1. For example: 044-888-872-2422 + 1.

From all other countries not covered by these numbers, call 1-902-420-2422.

For Chinese language banking, call CIBC Telephone Banking at 1-888-898-2828 for Cantonese and 1-888-298-8822 for Mandarin language assistance.

CIBC has a special phone line to provide deaf and hard of hearing customers with a secure method of doing their banking. TTY (Teletype Device for deaf and hard of hearing) customers can call 1-800-465-7401.


If you don't have a CIBC bank account but you wish to access services for your CIBC VISA card, call 1-800-465-4653 in Canada and the U.S. or call collect at 514-861-4653 outside Canada and U.S.

CIBC Telephone Banking

Full service banking options available at 1-800-465-2422 or 1-888-337-2422 (for service in French).
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