Learn about your new CIBC Costco^®† Mastercard^®

Your existing Capital One Costco Mastercard changed over to the new CIBC Costco Mastercard on March 4, 2022. Your new CIBC Costco Mastercard will arrive before August 31, 2022, as long as your account is in good standing.

After you receive and activate your new CIBC Costco Mastercard, you must insert your new card and enter the PIN wherever you make your first purchase to enable the tap function. This will also enable the tap functionality on your credit card for future purchases. As of October 5, if you have not received your new CIBC Costco Mastercard please contact us at 1-866-346-2999 Opens your phone app..

If you are new to CIBC, you can register for CIBC Mobile or Online Banking using your existing Capital One Costco Mastercard 16-digit card number to access your credit card information such as transactions or payments. To register, follow these easy steps:

1. Download and open the CIBC Mobile Banking App or visit cibc.com. 
   
2. Select “register”.
3. Go to “New to CIBC?” and select “Continue with registration”.
4. Enter your current card number, expiry date and the primary phone number you had on file with Capital One for your existing credit card. If you are experiencing difficulties registering, please call the customer service phone number on the back of your existing card.
5. Select “next” and follow the steps on the screen.

It may take up to 10 minutes to receive the code and you should wait at least 10 minutes before requesting another code. When you receive the text message, please open the body of the text to find the 6-digit verification code in the most recent text message that was sent.

If you still do not receive the code, or the code doesn’t work, you will need to call the customer service phone number on the back of your existing card where you can provide an updated phone number and the agent will help you to update your account.

To reset your password from a computer, go to “Reset my Password”. If you need to reset your password on the CIBC Mobile Banking App, select “reset password” under the password entry field and follow the steps on the screen.

• Error message 0001:
  This error shows when there was an unexpected connectivity issue. Please try to register or log in again in a few minutes.
  
• Error message 0003:
  For your security, this error shows when your mobile banking session expired due to inactivity. You’ll need to log in again. To prevent this issue in the future, click on the page periodically to show us you’re still there.
  
• Error message 0008:
  This error shows when you’ve entered your card number, expiry date or phone number incorrectly. Use the same primary phone number you had on file with Capital One to register for CIBC digital banking. Ensure you have the correct information as you may be locked after multiple failed attempts.

You can easily make a payment through CIBC Online Banking from your CIBC bank account. Remember to add MASTERCARD, CIBC/BANQUE CIBC as payee, and use your existing card number as your account number.

If you want to make a payment to your card from another financial institution, sign on to your institution’s platform and add CIBC MASTERCARD as payee, and use your existing card number as your account number.

If you made a payment to Capital One for your Costco Mastercard, it will be received by CIBC until August 2022. Please ensure all future payments are made to CIBC Mastercard as indicated in question 6 above.

While transactions can take up to 5 days to appear on your account, the posting date will reflect the day in which you made the transactions or payment.

You don’t need to make any changes until your new CIBC Costco Mastercard arrives. When you receive your new card you will receive information on how to update your pre-authorized payments.

As long as your cash back coupon is unredeemed and not expired, you can take your cash back coupon to any Costco Canada warehouse to redeem. Note: Eligible Capital One cardholders were sent their 2022 cash back coupon by mail in January 2022 separately from their statements.

For members who are unable to find their cash back coupon, please contact Costco at 1-800-463-3783 Opens your phone app..

You can access the past few years of your Costco Mastercard statements through CIBC Online or Mobile Banking. Keep checking regularly, as we are continuing to add more historical statements, and you will soon have access to a full 7-year inventory.

To view your statements:

1. Register or sign on to CIBC Online or Mobile Banking.
2. Select your Costco Mastercard from your list of accounts.
3. Click on View eStatements. 

To request prior historical statements:

1. Through CIBC Online or Mobile Banking:
   1. Below your account number, you will see a box explaining how to request your previous Costco Mastercard statements. Click on the “Submit a Request” link.
   2. You will then be directed to a form to submit a request to retrieve previous Costco Mastercard statements.
   3. Fill out the form and press Submit.
2. By phone: Call the customer service phone number on the back of your credit card.

Whether you're making your request through CIBC Online Banking or by phone, please note it may take longer to process your request due to high demand.

Your due date and the date you receive your statement may change. Check the due date on your statement.

Your previous insurance benefits and Price Protection Service ended at 11:59 pm ET on March 3, 2022. However, subject to the terms and conditions outlined in your previous Certificate of Insurance, some eligible purchases paid with your card on or before March 3, 2022, will continue to be covered in the event of a loss. Please visit capitalone.ca/costco Opens in a new window.  for more details.

You'll receive your cash back gift certificate from CIBC every January, beginning in 2023, provided you have an account in Good Standing and an active Costco membership as of December 31 of that previous year¹². Your 2022 cash back gift certificate, to be issued in January 2023, will include rewards earned between January 1 and March 3, 2022, on the previous Costco Mastercard program and between March 4 and December 31, 2022, on the CIBC Costco Mastercard program.¹³

Learn more about CIBC Costco Mastercard Gift Certificates.

When your account was transferred to CIBC, the cash back earned from January 1, 2022, to March 3, 2022, was also transferred.

There are two ways to view the cash back you earned on your previous Costco Mastercard:

1. On your CIBC Mobile Banking App or CIBC Online Banking. When the cash back is transferred, you’ll see the amount added to your cash back balance.
   
2. On your March/April statement in the following sections: 

• Rewards Summary section: Under the Promotions sub section
• Details of your Promotional Awards on the last page of your statement. It will be shown as Jan-Mar Reward/Récompense.