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Get debt help

If you’re a CIBC client and can’t keep up with your payments, reach out to us to get your finances back on track.

Take the first step to get out of debt

We know that dealing with debt can be overwhelming, stressful and maybe even embarrassing. But we also know that not everything’s in your control and that financial setbacks can happen for many reasons. We're here to help.

Connect with us early

If you’re having trouble making your minimum payments on your CIBC products, getting in touch with our credit counsellors early can go a long way to prevent your existing debt from growing.

Build an action plan

We’ll work out a plan by taking into account your circumstances and the products you’re struggling to make payments on.

Video: CIBC Digital Payment Portal (1:05)

Select clients can now use our digital payment portal to make payments with a Canadian debit card or set up flexible payment arrangements without having to call or visit a banking centre.

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Take control of your finances with our solutions

We help our clients overcome financial troubles on a daily basis with solutions that fit their needs.

Debt consolidation

Pay with points

Flex Pay

Explore our solutions

Work with our credit counsellors to improve your situation

Our credit counsellors are here to support you with practical options to help you meet your payment obligations. All you need to do is give us a call.

Here’s what happens during a typical call with a credit counsellor:

We’ll ask you some questions about your circumstances, sources of income and expenses to get a clear picture of your situation
We’ll walk you through your options and weigh the pros and cons of each option
We’ll determine the most suitable solution for your case to get you started

All the personal information that you share with our counsellors is entirely confidential.

Manage your expenses and savings

Find the right debt solution

Take a minute to use our tool to discover the option that fits your case the most.

Start budgetingOpens in a new window.

Create a monthly budget to manage your expenses.

Set savings goalsOpens a new window in your browser.

Make it a habit to put a bit of money into a savings account regularly for a rainy day.

Resources

ADVICE

Understanding debt consolidation

Find out how converting your existing debt into a loan can simplify your finances.

Learn more about whether debt consolidation can help you regain control of your finances.

HOW TO

How to get started with digital banking

To meet your banking needs during these unusual times, we offer as many digital options as possible. Go digital.

Learn more about the online services we offer. Opens in a new window.

HOW TO

How to check your credit report

Get your credit score instantly for free.

Learn more

Explore more resources

Need to talk?

Get in touch. We’re here to help.

Call us: 1-855-990-1011

Schedule a call