Protect yourself from ticket scams

Ticket scams typically involve criminals posing as legitimate sellers or representatives from well-known ticket platforms. Their aim is to convince you to pay for tickets that either don’t exist or will never be delivered. Scammers use various channels, including social media, email, online marketplaces, and even text messages.

For example, you might encounter a seller advertising tickets at a “discounted” rate, urging you to act fast before they’re gone. Once payment is made — often through untraceable methods — the tickets never arrive, or you receive forged tickets that won’t grant you entry.

Spotting the warning signs of a ticket scam is your first line of defense. Here are some common red flags:

• Unsolicited offers: Be wary of unexpected messages or posts offering tickets, especially if the event is sold out elsewhere.
• Pressure tactics: Scammers often create a sense of urgency, claiming tickets are “almost gone” or offering “exclusive access” if you act immediately.
• Requests for unusual payment methods: Demands for payment via untraceable methods — e.g. cryptocurrency, gift cards, wire transfers — are clear signs of a scam.
• Links to fake websites: Messages may direct you to websites that mimic legitimate ticket platforms to steal your information.
• Spelling and grammar errors: Watch for awkward phrasing, typos, or incorrect logos — these are common in scam communications and website URLs.

Protecting yourself and your family from ticket scams starts with vigilance and education:

• Buy only from trusted sources: Use official ticket platforms, box offices, or authorized resellers. Avoid purchasing tickets from unknown individuals or unofficial websites.
• Verify the seller: If buying from a third party, research their reputation and look for reviews or feedback. Be cautious if the seller refuses to provide proof or answer questions.
• Never share sensitive information: Don’t provide your credit card details, personal information, or passwords unless you’re sure the platform is legitimate.
• Inspect the ticket: If you receive a physical ticket, check for signs of tampering or forgery. For digital tickets, confirm authenticity with the event organizer and ensure the ticket can be transferred to your account.
• Monitor your accounts: Regularly check your bank and credit card statements for unauthorized transactions.
• Enable account alerts: Set up notifications for your accounts to monitor for unusual activity.

CIBC is committed to helping you protect your finances and personal information. Here’s how we can support you:

• Stay informed with CIBC’s up-to-date fraud alerts. You can also explore CIBC’s educational resources.
• If you suspect you’ve been targeted by a scam or notice suspicious activity on your accounts, contact CIBC immediately at 1-800-465-2422 Opens your phone app..
• CIBC offers real-time alerts and monitoring services to help you spot unusual transactions.
• Our online and mobile banking platforms use industry-leading security measures to help keep your information safe.

Just as careful planning helps you avoid disappointment at events, a proactive approach to fraud prevention can protect you from ticket scams. Take the time to educate yourself and your loved ones, and don’t hesitate to reach out for professional guidance if you’re unsure about a ticket offer.

Remember, legitimate ticket sellers will never pressure you to make immediate payments or share sensitive information through unsecured channels.

When faced with a suspicious request, remember to Stop. Check. Talk. Pause before taking any action, carefully verify the legitimacy of the seller or platform, and talk to a trusted contact or advisor before sending any money or sharing personal information. This simple approach can help you avoid falling victim to ticket scams.